Subject: Ticket Assigned - Conversation with S
From: Home Box <[email-masked]>
To: [email-masked]
Date: Sun, 27 Feb 2022 12:07:07 +0000

Hi Ahmed Omer,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with S S                    Hi, i received my order yesterday but hardware parts was missing for king size bed .. i am waiting but no one came for installation of bed. Other items he installed yesterday. Only bed instructions is pending           03:50 PM, 27th Feb                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           03:50 PM, 27th Feb                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            03:50 PM, 27th Feb                   New                   We are experiencing high volume of incoming messages. Please make sure you've described your query in detail. Please be sure to include your Order Number/Invoice number or details of the item you are inquiring about.            03:52 PM, 27th Feb                   New                   If you have any pictures that you would like to share, please do that.            03:52 PM, 27th Feb                   New                   We will respond to your query in just a few minutes. Please accept our apologies for the delay. Thank you for your patience           03:52 PM, 27th Feb                   Ahmed                   Could you please share your order number so that I can assist you further?           03:52 PM, 27th Feb                   Ahmed                   are you still connected ?           03:55 PM, 27th Feb                     S                    Yes           03:55 PM, 27th Feb                     S                    9558435135           03:56 PM, 27th Feb                     S                    Sorry i was on call           03:56 PM, 27th Feb                   Ahmed                   Kindly allow me few moments so I can check the details of your order            03:56 PM, 27th Feb                     S                    Ok thank           03:56 PM, 27th Feb                   Ahmed                   can you provide me with a photo of the bed so that I can share it with concerned team to check the issue.           03:59 PM, 27th Feb                     S                             04:00 PM, 27th Feb                     S                             04:00 PM, 27th Feb                   Ahmed                   I've just checked the order. We've escalated your request to the concerned team. It does take some time for them to process and action this. Kindly bear with us. As soon as we get an update, I will provide you with the resolution.           04:04 PM, 27th Feb                   Ahmed                   Is there anything else I can help you with ?            04:04 PM, 27th Feb                     S                    Ok thank you           04:04 PM, 27th Feb                   Ahmed                   It was a pleasure to assist you, and have a nice day.             04:06 PM, 27th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3951326