Subject: Ticket Assigned - Conversation with Um Alreem
From: Home Box <[email-masked]>
To: [email-masked]
Date: Sun, 27 Feb 2022 07:46:00 +0000

Hi Ahmed Omer,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Um Alreem Um Alreem                    Good morning           11:23 AM, 27th Feb                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           11:23 AM, 27th Feb                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            11:23 AM, 27th Feb                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           11:23 AM, 27th Feb                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            11:23 AM, 27th Feb                     Um Alreem                    I bought a buffet from your shop and in less than a month there was a damage in it           11:24 AM, 27th Feb                     Um Alreem                             11:25 AM, 27th Feb                     Um Alreem                             11:25 AM, 27th Feb                     Um Alreem                    The door is broken           11:25 AM, 27th Feb                   New                   We are experiencing high volume of incoming messages. Please make sure you've described your query in detail. Please be sure to include your Order Number/Invoice number or details of the item you are inquiring about.            11:25 AM, 27th Feb                   New                   If you have any pictures that you would like to share, please do that.            11:25 AM, 27th Feb                   New                   We will respond to your query in just a few minutes. Please accept our apologies for the delay. Thank you for your patience           11:25 AM, 27th Feb                     Um Alreem                    I went to the shop one week ago regarding this issue and they said the customer service will contact me but no one did           11:26 AM, 27th Feb                   Ahmed                   Could you please share your order number or photo of the order invoice so that I can assist you further?           11:30 AM, 27th Feb                     Um Alreem                    One second           11:32 AM, 27th Feb                     Um Alreem                             11:36 AM, 27th Feb                     Um Alreem                             11:36 AM, 27th Feb                   Ahmed                   Kindly allow me few moments so I can check the details of your order            11:37 AM, 27th Feb                   Ahmed                   We deeply apologize for the experience you went through, and we would like to inform you that this is not the experience we would like our customers to have with us and that we seek to develop our services to have the best shopping experience with us next time.           11:39 AM, 27th Feb                   Ahmed                   I've just checked the order. We've escalated your request to the concerned team. It does take some time for them to process and action this. Kindly bear with us. As soon as we get an update, I will provide you with the resolution.           11:39 AM, 27th Feb                     Um Alreem                    I want someone to fix this door           11:40 AM, 27th Feb                   Ahmed                   we will check the issue with or team and we will make sure to send our technician team to check the item issue and resolve it.           11:44 AM, 27th Feb                   Ahmed                   Is there anything else I can help you with ?            11:44 AM, 27th Feb                     Um Alreem                    No .. thank you           11:44 AM, 27th Feb                   Ahmed                   It has been my pleasure assisting you today. if you have any further questions or inquiries, please feel free to contact us again at any time. Thank you for chatting with us and we hope you have a wonderful day. Goodbye!           11:45 AM, 27th Feb                     Um Alreem                    Same to you.. bye           11:45 AM, 27th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3949978