Subject: Ticket Assigned - Conversation with Michaela Maier
From: Home Box <[email-masked]>
To: [email-masked]
Date: Sat, 26 Feb 2022 12:47:27 +0000

Hi Ahmed Omer,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Michaela Maier Michaela Maier                    hello. I will need your help! I get my delivery on wednesday and their was the mirror broken. When will it be changed??           04:25 PM, 26th Feb                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           04:25 PM, 26th Feb                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            04:25 PM, 26th Feb                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           04:25 PM, 26th Feb                   New                   If you are contacting us about an existing order, please share with us your Order number 
 or Invoice number while explaining your query.            04:25 PM, 26th Feb                     Michaela Maier                    Order #9558269893           04:27 PM, 26th Feb                   New                   We are experiencing high volume of incoming messages. Please make sure you've described your query in detail. Please be sure to include your Order Number/Invoice number or details of the item you are inquiring about.            04:27 PM, 26th Feb                   New                   If you have any pictures that you would like to share, please do that.            04:27 PM, 26th Feb                   New                   We will respond to your query in just a few minutes. Please accept our apologies for the delay. Thank you for your patience           04:27 PM, 26th Feb                     Michaela Maier                    Ritz Console Table with Embellished Mirror           04:29 PM, 26th Feb                     Michaela Maier                    the mirror is brok
 en delivered           04:29 PM, 26th Feb                     Michaela Maier                             04:30 PM, 26th Feb                   Ahmed                   We deeply apologize for the experience you went through, and we would like to inform you that this is not the experience we would like our customers to have with us and that we seek to develop our services to have the best shopping experience with us next time.           04:31 PM, 26th Feb                   Ahmed                   Kindly allow me few moments so I can check the details of your order           04:31 PM, 26th Feb                   Ahmed                   Kindly confirm if this is the name of the damaged item. ( Ritz Console Table with Embellished Mirror)           04:39 PM, 26th Feb                     Michaela Maier                    yes           04:39 PM, 26th Feb                   Ahmed                   I've just checked the order. We've escalated your request to the concerned team. It does take some
  time for them to process and action this. Kindly bear with us. As soon as we get an update, I will provide you with the resolution.           04:42 PM, 26th Feb                     Michaela Maier                    oke, thanks           04:42 PM, 26th Feb                   Ahmed                   It has been my pleasure assisting you today. if you have any further questions or inquiries, please feel free to contact us again at any time. Thank you for chatting with us and we hope you have a wonderful day. Goodbye!           04:46 PM, 26th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3947124