Subject: Ticket Assigned - Conversation with Nevi
From: Home Box <[email-masked]>
To: [email-masked]
Date: Sat, 26 Feb 2022 06:54:00 +0000

Hi Ahmed Omer,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Nevi Nevi                    Hello           10:44 AM, 26th Feb                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           10:44 AM, 26th Feb                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            10:44 AM, 26th Feb                   Ahmed                   Hi this is Ahmed how can I help you today            10:45 AM, 26th Feb                     Nevi                    9558726001... ordered on 23rd still I didn't receive message to collect the order           10:45 AM, 26th Feb                     Nevi                    Pls check           10:45 AM, 26th Feb                   Ahmed                   Kindly allow me few moments so I can check the details of your order            10:47 AM, 26th Feb                   Ahmed                   We deeply apologize for the experience you went through, and we would like to inform you that this is not the experience we would like our customers to have with us and that we seek to develop our services to have the best shopping experience with us next time.           10:50 AM, 26th Feb                   Ahmed                   I've just checked the order. We've escalated your request to the concerned team. It does take some time for them to process and action this. Kindly bear with us. As soon as we get an update, I will provide you with the resolution.           10:50 AM, 26th Feb                     Nevi                    Ok thank you           10:50 AM, 26th Feb                   Ahmed                   It was a pleasure to assist you, and have a nice day.            10:53 AM, 26th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3945422