Subject: Ticket Assigned - Conversation with Cecil
From: Home Box <[email-masked]>
To: [email-masked]
Date: Fri, 25 Feb 2022 11:58:42 +0000

Hi Ahmed Omer,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Cecil Cecil                             03:27 PM, 25th Feb                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           03:27 PM, 25th Feb                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            03:27 PM, 25th Feb                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           03:27 PM, 25th Feb                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            03:27 PM, 25th Feb                   Ahmed                   Please provide us with more details about your inquiry so that we can provide the necessary assistance           03:28 PM, 25th Feb                     Cecil                    Some items here are not here           03:28 PM, 25th Feb                     Cecil                    Would you able to contact home box hamdam center please           03:28 PM, 25th Feb                   Ahmed                   Can you provide me with the name of the missing products as mentioned on the that I can help you to the fullest.           03:29 PM, 25th Feb                     Cecil                    This item was not here im my bag           03:29 PM, 25th Feb                     Cecil                    Maybe they miss to put inside my plastic           03:29 PM, 25th Feb                     Cecil                    Ived encirle the items that is missing           03:30 PM, 25th Feb                   Ahmed                   Kindly allow me few moments so I can check the details of your order            03:33 PM, 25th Feb                     Cecil                    Okey thanks           03:33 PM, 25th Feb                   Ahmed                   I've just checked the order (29004102905620220225). We've escalated your request to the concerned team at the store. It does take some time for them to process and action this. Kindly bear with us. As soon as we get an update, I will provide you with the resolution.           03:36 PM, 25th Feb                     Cecil                    Please i need this item very urgent           03:37 PM, 25th Feb                     Cecil                    As i need to put this design to the plants that im going to give for gift for my friends birthday           03:37 PM, 25th Feb                   Ahmed                   we will check with the store team and we will update you on this issue as soon as we can.           03:50 PM, 25th Feb                   Ahmed                   kindly provide us with your email address so we can check and update by the email also.           03:51 PM, 25th Feb                     Cecil                    [email-masked]           03:51 PM, 25th Feb                   Ahmed                   thank you for sharing your email address with us, we will update on this issue by your email ([email-masked]) as soon as possible.           03:57 PM, 25th Feb                   Ahmed                   It was a pleasure to assist you, and have a nice day.             03:57 PM, 25th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3943234