Subject: Ticket Assigned - Conversation with Punit
From: Home Box <[email-masked]>
To: [email-masked]
Date: Fri, 25 Feb 2022 06:19:18 +0000

Hi Ahmed Omer,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Punit Punit                    Lh7           09:48 AM, 25th Feb                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           09:48 AM, 25th Feb                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            09:48 AM, 25th Feb                     Punit                    Please confirm if you are contacting regarding the following order number:9558055437           09:48 AM, 25th Feb                   New                   We are experiencing high volume of incoming messages. Please make sure you've described your query in detail. Please be sure to include your Order Number/Invoice number or details of the item you are inquiring about.            09:50 AM, 25th Feb                   New                   If you have any pictures that you would like to share, please do that.            09:50 AM, 25th Feb                   New                   We will respond to your query in just a few minutes. Please accept our apologies for the delay. Thank you for your patience           09:50 AM, 25th Feb                   Ahmed                   Kindly allow me few moments so I can check the details of the your order            09:57 AM, 25th Feb                   Ahmed                   Please provide us with more details about your inquiry with the order (9558055437) so that we can provide the necessary assistance           10:00 AM, 25th Feb                   Ahmed                   are you still connected ?           10:04 AM, 25th Feb                     Punit                    Yes           10:04 AM, 25th Feb                     Punit                    Whays is the status of  cancellation and refund           10:05 AM, 25th Feb                   Ahmed                   We have checked and we would like to inform you that the order (9558055437) cancellation process has not been confirmed yet.           10:09 AM, 25th Feb                   Ahmed                   I've just checked the order. We've escalated your request to the concerned team. It does take some time for them to process and action this. Kindly bear with us. As soon as we get an update, I will provide you with the resolution.           10:09 AM, 25th Feb                   Ahmed                   It was a pleasure to assist you, and have a nice day.             10:18 AM, 25th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3942237