Subject: Ticket Assigned - Conversation with Jonny
From: Home Box <[email-masked]>
To: [email-masked]
Date: Fri, 25 Feb 2022 05:29:47 +0000

Hi Ahmed Omer,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Jonny Jonny                    I have made 2 x transactions on a bed and the homebox website keeps crashing?           09:09 AM, 25th Feb                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           09:09 AM, 25th Feb                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           09:09 AM, 25th Feb                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            09:09 AM, 25th Feb                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            09:09 AM, 25th Feb                     Jonny                             09:09 AM, 25th Feb                     Jonny                    Problem with order           09:09 AM, 25th Feb                   Ahmed                   did the order placed at the website or not ?           09:10 AM, 25th Feb                     Jonny                    Not received an email           09:11 AM, 25th Feb                     Jonny                    I paid using Apple Pay twice           09:11 AM, 25th Feb                   Ahmed                   Kindly provide us with the registered email address at our website so we can check the issue.           09:14 AM, 25th Feb                   Ahmed                   are you still connected ?           09:19 AM, 25th Feb                     Jonny                    Hi           09:23 AM, 25th Feb                     Jonny                    [email-masked]           09:23 AM, 25th Feb                   Ahmed                   We apologize and thank you for your patience and understanding. Please a moment  to serve you  the fullest.           09:25 AM, 25th Feb                   Ahmed                   I apologise for this inconvenience. I'm going to go ahead and escalate this to the concerned team right now with a high priority. It does take some time for them to action this. Please bear with us for between 24-48 hours.. I assure that I will resolve this issue for you. As soon as I get an update from them I will provide you with the resolution.           09:26 AM, 25th Feb                   Ahmed                   It has been my pleasure assisting you today. if you have any further questions or inquiries, please feel free to contact us again at any time. Thank you for chatting with us and we hope you have a wonderful day. Goodbye!           09:29 AM, 25th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3942163