Subject: Ticket Assigned - Conversation with Sonia Mijarra
From: Home Box <[email-masked]>
To: [email-masked]
Date: Thu, 24 Feb 2022 15:03:26 +0000

Hi Ahmed Omer,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Sonia Mijarra Sonia Mijarra                    Hi           06:05 PM, 24th Feb                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           06:05 PM, 24th Feb                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            06:05 PM, 24th Feb                     Sonia Mijarra                    9558167021           06:05 PM, 24th Feb                     Sonia Mijarra                    Please let me know the earliest date you can deliver my couch           06:05 PM, 24th Feb                   New                   We are experiencing high volume of incoming messages. Please make sure you've described your query in detail. Please be sure to include your Order Number/Invoice number or details of the item you are inquiring about.            06:07 PM, 24th Feb                   New                   If you have any pictures that you would like to share, please do that.            06:07 PM, 24th Feb                   New                   We will respond to your query in just a few minutes. Please accept our apologies for the delay. Thank you for your patience           06:07 PM, 24th Feb                   Ahmed                   Kindly allow me few moments so I can check the details of the your order            06:11 PM, 24th Feb                     Sonia Mijarra                    Ok           06:11 PM, 24th Feb                   Ahmed                   We apologize and thank you for your patience and understanding. Please a moment  to serve you  the fullest.           06:15 PM, 24th Feb                   Ahmed                   We have checked and we would like to inform you that the order number will be delivery at the date (28/02/2022) as it's the soon as we can get to arrange the item delivery and assembly.           06:22 PM, 24th Feb                   Ahmed                   Is there anything else I can help you with ?            06:22 PM, 24th Feb                     Sonia Mijarra                    At what time?           06:23 PM, 24th Feb                   Ahmed                   it will be delivered between 6pm to 8pm on the date (28/02/2022).           06:26 PM, 24th Feb                     Sonia Mijarra                    Ok           06:27 PM, 24th Feb                     Sonia Mijarra                    What is the number that you have in your system?           06:27 PM, 24th Feb                   Ahmed                   we don't have the driver number at this moment as it will be assigned before the delivery with 24 hours you can contacted the day before the order delivery and we will be glad to share it with you.           06:33 PM, 24th Feb                   Ahmed                   Is there anything else I can help you with ?            06:33 PM, 24th Feb                     Sonia Mijarra                    I mean what is my number that appear in the system as my number           06:35 PM, 24th Feb                   Ahmed                   Kindly allow me few moments so I can check the details of the your order           06:39 PM, 24th Feb                   Ahmed                   as per the system your registered contacted number is (+971507912163) for the order (9558167021) delivery.           06:40 PM, 24th Feb                     Sonia Mijarra                    It’s incorrect           06:40 PM, 24th Feb                     Sonia Mijarra                    They told me before it was corrected           06:40 PM, 24th Feb                     Sonia Mijarra                    If they call me to that number it will happen the same as it happened yesterday           06:41 PM, 24th Feb                     Sonia Mijarra                    Please update my number           06:41 PM, 24th Feb                     Sonia Mijarra                    This one, I gave you before by WhatsApp and by call today and yesterday evening           06:41 PM, 24th Feb                     Sonia Mijarra                    Please make sure the delivery people have my correct number           06:41 PM, 24th Feb                   Ahmed                   we will make sure to arrange your order (9558167021) as soon as we can.           06:46 PM, 24th Feb                   Ahmed                   Is there anything else I can help you with ?            06:46 PM, 24th Feb                     Sonia Mijarra                    Sorry can you please confirm me the number where the delivery people will call me?           06:46 PM, 24th Feb                   Ahmed                   Kindly provide us with with the contact number which you want to be contacted with to arrange your order delivery, with apologies for the previous reply.           06:51 PM, 24th Feb                     Sonia Mijarra                    0507912153           06:51 PM, 24th Feb                   Ahmed                   We have shared the number (0507912153) with our delivery team to update your order (9558167021) delivery details and we will confirm the details by the registered email id ([email-masked]).           06:58 PM, 24th Feb                     Sonia Mijarra                    Thank you so much           07:01 PM, 24th Feb                   Ahmed                   It has been my pleasure assisting you today. if you have any further questions or inquiries, please feel free to contact us again at any time. Thank you for chatting with us and we hope you have a wonderful day. Goodbye!           07:02 PM, 24th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3940592