Subject: Ticket Assigned - Conversation with N
From: Home Box <[email-masked]>
To: [email-masked]
Date: Thu, 24 Feb 2022 10:15:48 +0000

Hi Ahmed Omer,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with N N                    Good day           01:56 PM, 24th Feb                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           01:56 PM, 24th Feb                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            01:56 PM, 24th Feb                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           01:56 PM, 24th Feb                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            01:56 PM, 24th Feb                     N                    Order number 9558006988,Been delivered yesterday but both doors are damaged.Your delivery guys said they gonna raise a complaint but until now we didn’t hear anything from you           01:57 PM, 24th Feb                     N                    When those doors will be replaced?           01:57 PM, 24th Feb                   New                   We are experiencing high volume of incoming messages. Please make sure you've described your query in detail. Please be sure to include your Order Number/Invoice number or details of the item you are inquiring about.            01:58 PM, 24th Feb                   New                   If you have any pictures that you would like to share, please do that.            01:58 PM, 24th Feb                   New                   We will respond to your query in just a few minutes. Please accept our apologies for the delay. Thank you for your patience           01:58 PM, 24th Feb                     N                             02:00 PM, 24th Feb                     N                             02:00 PM, 24th Feb                     N                             02:00 PM, 24th Feb                   Ahmed                   Kindly allow me few moments so I can check the details of the your order            02:05 PM, 24th Feb                   Ahmed                   We apologize and thank you for your patience and understanding. Please a moment  to serve you  the fullest.           02:12 PM, 24th Feb                   Ahmed                   I apologise for this inconvenience. I'm going to go ahead and escalate this to the concerned team right now with a high priority. It does take some time for them to action this. Please bear with us for between 24-48 hours.. I assure that I will resolve this issue for you. As soon as I get an update from them I will provide you with the resolution.           02:13 PM, 24th Feb                   Ahmed                   kindly provide us with your email address so we can check and update by the email.           02:13 PM, 24th Feb                     N                    [email-masked]           02:13 PM, 24th Feb                   Ahmed                   thank you for sharing your email address with us, we will update on this issue by your email ([email-masked]) as soon as possible.           02:15 PM, 24th Feb                   Ahmed                   It has been my pleasure assisting you today. if you have any further questions or inquiries, please feel free to contact us again at any time. Thank you for chatting with us and we hope you have a wonderful day. Goodbye!           02:15 PM, 24th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3939160