Subject: Ticket Assigned - Conversation with Ayman
From: Home Box <[email-masked]>
To: [email-masked]
Date: Thu, 24 Feb 2022 10:09:15 +0000

Hi Ahmed Omer,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Ayman Ayman                             01:42 PM, 24th Feb                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           01:42 PM, 24th Feb                     Ayman                             01:42 PM, 24th Feb                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            01:42 PM, 24th Feb                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           01:42 PM, 24th Feb                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            01:42 PM, 24th Feb                   Ahmed                   Could you please share your order number so that I can assist you further?           01:42 PM, 24th Feb                     Ayman                    Order number           01:43 PM, 24th Feb                     Ayman                    Just a sec           01:44 PM, 24th Feb                   Ahmed                   sure, take your time.           01:44 PM, 24th Feb                     Ayman                    لقد نجحنا في تسليم الفاتورة رقم 29001005588120220215 ، شكرًا لك.           01:46 PM, 24th Feb                   Ahmed                   Kindly allow me few moments so I can check the details of the your order            01:47 PM, 24th Feb                     Ayman                    Yes sure           01:47 PM, 24th Feb                   Ahmed                   We apologize and thank you for your patience and understanding. Please a moment  to serve you  the fullest.           01:53 PM, 24th Feb                     Ayman                    Ok waiting no issue           01:54 PM, 24th Feb                     Ayman                    ??           01:59 PM, 24th Feb                   Ahmed                   I apologise for this inconvenience. I'm going to go ahead and escalate this to the concerned team right now with a high priority. It does take some time for them to action this. Please bear with us for between 24-48 hours.. I assure that I will resolve this issue for you. As soon as I get an update from them I will provide you with the resolution.           01:59 PM, 24th Feb                   Ahmed                   kindly provide us with your email address so we can check and update also by the email.           02:00 PM, 24th Feb                     Ayman                    Do you mean the email used at the time of purchasing           02:03 PM, 24th Feb                     Ayman                    ??           02:04 PM, 24th Feb                     Ayman                    [email-masked]           02:05 PM, 24th Feb                     Ayman                    [email-masked]           02:05 PM, 24th Feb                   Ahmed                   thank you for sharing your email address with us, we will update on this issue by your email ([email-masked]) as soon as possible.           02:05 PM, 24th Feb                   Ahmed                   It was a pleasure to assist you, and have a nice day.             02:08 PM, 24th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3939118