Subject: Ticket Assigned - Conversation with Ilyes Boukadi
From: Home Box <[email-masked]>
To: [email-masked]
Date: Thu, 24 Feb 2022 09:29:27 +0000

Hi Ahmed Omer,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Ilyes Boukadi Ilyes Boukadi                    Hi           01:18 PM, 24th Feb                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           01:18 PM, 24th Feb                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            01:18 PM, 24th Feb                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           01:18 PM, 24th Feb                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            01:18 PM, 24th Feb                   Ahmed                   Hi this is Ahmed how can I help you today            01:19 PM, 24th Feb                     Ilyes Boukadi                             01:19 PM, 24th Feb                     Ilyes Boukadi                    I'm trying to do installemts but it's rejecting all my card           01:19 PM, 24th Feb                   Ahmed                   Please delete the application, restart the device, then install the application again. If the same problem recurs, please contact us again.           01:21 PM, 24th Feb                     Ilyes Boukadi                    I did this           01:21 PM, 24th Feb                     Ilyes Boukadi                    Not working           01:21 PM, 24th Feb                     Ilyes Boukadi                    I tired from website also           01:22 PM, 24th Feb                   Ahmed                   We deeply apologize for the experience you went through, and we would like to inform you that this is not the experience we would like our customers to have with us and that we seek to develop our services to have the best shopping experience with us next time.           01:23 PM, 24th Feb                   Ahmed                   I apologise for this inconvenience. I'm going to go ahead and escalate this to the concerned team right now with a high priority. It does take some time for them to action this. Please bear with us for between 24-48 hours.. I assure that I will resolve this issue for you. As soon as I get an update from them I will provide you with the resolution.           01:24 PM, 24th Feb                   Ahmed                   Is there anything else I can help you with ?            01:25 PM, 24th Feb                   Ahmed                   It was a pleasure to assist you, and have a nice day.             01:28 PM, 24th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3938888