Subject: Ticket Assigned - Conversation with ?
From: Home Box <[email-masked]>
To: [email-masked]
Date: Thu, 24 Feb 2022 07:43:21 +0000

Hi Ahmed Omer,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ? ?                    Hai           11:32 AM, 24th Feb                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           11:32 AM, 24th Feb                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            11:32 AM, 24th Feb                     ?                    #9522741483           11:33 AM, 24th Feb                   New                   We are experiencing high volume of incoming messages. Please make sure you've described your query in detail. Please be sure to include your Order Number/Invoice number or details of the item you are inquiring about.            11:34 AM, 24th Feb                   New                   If you have any pictures that you would like to share, please do that.            11:34 AM, 24th Feb                   New                   We will respond to your query in just a few minutes. Please accept our apologies for the delay. Thank you for your patience           11:34 AM, 24th Feb                   Ahmed                   Kindly allow me few moments so I can check the details of the your order            11:34 AM, 24th Feb                   Ahmed                   We deeply apologize for the experience you went through, and we would like to inform you that this is not the experience we would like our customers to have with us and that we seek to develop our services to have the best shopping experience with us next time.           11:35 AM, 24th Feb                   Ahmed                   I've just checked the order. We've escalated your request to the concerned team to check the order (9522741483) refund issue. It does take some time for them to process and action this. Kindly bear with us. As soon as we get an update, I will provide you with the resolution.           11:36 AM, 24th Feb                     ?                    Ok           11:37 AM, 24th Feb                   Ahmed                   It was a pleasure to assist you, and have a nice day.             11:42 AM, 24th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3938450