Subject: New Reply Received - Re: مشترياتك في طريقها إليك 2105167163
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 24 Feb 2022 06:20:24 +0000

Hi Ahmed Omer,  The customer has responded to the ticket.  Re: مشترياتك في طريقها إليك 2105167163  Ticket comment <div class="WordSection1">
<div class="MsoNormal">Dear – kind reminder,</div>
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<div class="MsoNormal">Please assist to provide photo and description of the product for this shipment. Thank you.
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>Thanks and Regards,</span></div>
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<div class="MsoNormal"><b><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>Marneil Anne Baul-Sabocojan</span></b></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>Customer Success Executive</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:red'>Aramex
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>Direct Line: 97146076421</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>Direct Line: 966115121821</span></div>
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<span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>Email:
</span><span style='font-size:10.0pt;font-family:"Arial",sans-serif'><a href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Trebuchet MS",sans-serif'>[email-masked]</span></a></span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:red'>aramex.com</span></div>
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<div>From: Marniel Baul <br>
<b>Sent:</b> Sunday, January 16, 2022 1:01 PM<br>
<b>To:</b> [email-masked]<br>
<b>Cc:</b> Sana Ali (AE) &lt;[email-masked]&gt;; Max &lt;[email-masked]&gt;; Imran Masih &lt;[email-masked]&gt;; Ahmad Alawneh &lt;[email-masked]&gt;; Phebe Eshak Farahat Rizk &lt;[email-masked]&gt;; Menna Hassan &lt;[email-masked]&gt;; Escalations
 Dxbteam &lt;[email-masked]&gt;; Islam Samir Khalil Ali &lt;[email-masked]&gt;; Ahmed Yousry Ibrahim Hussien &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#3651536] - Re: مشترياتك في طريقها إليك 2105167163</div>
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<div class="MsoNormal">Dear,</div>
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<div class="MsoNormal">Please assist to provide photo and description of the product for this shipment. Thank you.
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>Thanks and Regards,</span></div>
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<div class="MsoNormal"><b><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>Marneil Anne Baul-Sabocojan</span></b></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>Customer Success Executive</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Times New Roman",serif'> </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:red'>Aramex
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>Direct Line: 97146076421</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>Direct Line: 966115121821</span></div>
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<span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>Email:
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:red'>aramex.com</span></div>
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<b><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>From:</span></b><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'> Akshay Berry &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Friday, January 7, 2022 12:48 PM<br>
<b>To:</b> Sana Ali (AE) &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Imran Masih &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ahmad Alawneh &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Phebe Eshak Farahat Rizk &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Menna Hassan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Islam Samir Khalil Ali &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ahmed Yousry Ibrahim Hussien
 &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#3651536] - Re: <span lang="AR-SA" dir="RTL">مشترياتك في طريقها إليك 2105167163</span></span>
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<div class="xxmsonormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'><a id="OWAAMF99BB3D09E3242248E20327F2167D6EC" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Sana Ali (AE)</span></a>,</span></div>
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<div class="xxmsonormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>Items still not been returned to WH.</span></div>
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<div class="xxmsonormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>Please note we will debit EGP 620 from Aramex as we need to refund customer manually.</span></div>
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<div class="xxmsonormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'><a id="OWAAMF2106B1F575D448580C9A71E9F6B0F39" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Phebe Eshak
 Farahat Rizk</span></a> <a id="OWAAMC26FB3012F5F4BADAD9491ED19DC4B93" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Menna Hassan</span></a> Fyi to debit Aramex for EGP 620.</span></div>
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<div class="xxmsonormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>Regards,</span></div>
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<div class="xxmsonormal"><b><span style='font-family:"Calibri",sans-serif'>Akshay Berry</span></b></div>
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<div class="xxmsonormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif'>Email:
<a href="mailto:[email-masked]" rel="noreferrer"><span style="color:windowtext">[email-masked]</span></a></span></div>
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<div class="xxmsonormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif'>T: +971 4 5172125</span></div>
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<b><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>From:</span></b><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'> Sana Ali (AE) &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Sunday, January 2, 2022 11:26 AM<br>
<b>To:</b> Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Akshay Berry &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Imran Masih &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Ahmad Alawneh &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Islam Samir Khalil Ali &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#3651536] - Re: <span lang="AR-SA" dir="RTL">مشترياتك في طريقها إليك 2105167163</span></span>
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<div><b><i><span style="font-size:13.5pt;color:indianred">External email sender, please take precaution.</span></i></b></div>
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<div class="xxmsonormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>Dear,</span></div>
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<div class="xxmsonormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>We have informed out team to return it ASAP.</span></div>
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<div class="xxmsonormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>Thanks and Regards,</span></div>
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<div class="xxmsonormal"><span style='font-size:17.0pt;font-family:"Brush Script MT";color:#295D9D'>Sana Ali</span></div>
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<div class="xxmsonormal"><span style='font-family:"Calibri",sans-serif'>Customer Success Specialist</span></div>
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<div class="xxmsonormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>+97146076303</span></div>
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<div class="xxmsonormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></span></div>
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<div class="xxmsonormal"><span style='font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:black'><a href="http://www.aramex.com" rel="noreferrer">www.aramex.com</a></span></div>
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<b><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>From:</span></b><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'> Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Saturday, January 1, 2022 6:00 AM<br>
<b>To:</b> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>; Sana Ali (AE) &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Imran Masih &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ahmad Alawneh
 &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>; Islam Samir Khalil Ali &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#3651536] - Re: <span lang="AR-SA" dir="RTL">مشترياتك في طريقها إليك 2105167163</span></span>
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<div class="xxmsonormal" style="line-height:12.0pt;background:#FFEB9C"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif;color:black'>External email: avoid to open links or attachments unless sender is known and content is relevant..</span></div>
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<div class="xxmsonormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,</span></div>
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<div class="xxmsonormal"><strong><span style="font-size:10.5pt;font-family:-apple-system">Kindly update us on the this issue.</span></strong></div>
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 Problem Statement: Late Delivery IBA<br>
Order Date : Dec 5, 2021<br>
Order ID:  2105167163<br>
Tracking ID:  43874601982<br>
Pickup Reference: L124E93<br>
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Assistance Required: Need Urgent Delivery<br>
Issue Description: The items was picked for the customer at 13/12/2021 AD but till now not reached our warehouse.</span></div>
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<div class="xxmsonormal"><span style="font-size:10.5pt;font-family:-apple-system">Best Regards,</span></div>
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<div class="xxmsonormal"><span style="font-size:10.5pt;font-family:-apple-system">Ahmed Omer<br>
CS Team.</span></div>
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<div class="xxmsonormal"><span style="font-size:10.5pt;font-family:-apple-system">On Thu, 30 Dec, 2021 at 5:03 PM
<span class="xxseparator">, Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="xxmsonormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi
<a id="OWAAMDB6B22D64146493D9A0D523ABE789768" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Sana Ali (AE)</span></a>
<a id="OWAAMC6C2F354FF0947DB9325F03053DB1470" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Imran Masih</span></a>
<a id="OWAAMAD14F0E2CD254BDAA8E7509DDFD59C11" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Ahmad Alawneh</span></a>,</span></div>
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<div class="xxmsonormal"><span style="font-size:10.5pt;font-family:-apple-system">Reminder to return the items asap.</span></div>
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<div class="xxmsonormal"><span style="font-size:10.5pt;font-family:-apple-system">Order ID:  2105167163</span></div>
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<div class="xxmsonormal"><span style="font-size:10.5pt;font-family:-apple-system">Tracking ID:  43874601982</span></div>
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<div class="xxmsonormal"><span style="font-size:10.5pt;font-family:-apple-system">Regards,</span></div>
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<div class="xxmsonormal"><b><span style="font-family:-apple-system">Akshay Berry</span></b></div>
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<div class="xxmsonormal"><span style="font-size:10.0pt;font-family:-apple-system">Email:
<a href="mailto:[email-masked]" rel="noreferrer"><span style="color:windowtext">[email-masked]</span></a></span></div>
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<div class="xxmsonormal"><span style="font-size:10.0pt;font-family:-apple-system">T: +971 4 5172125</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">From: Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Saturday, December 25, 2021 1:03 AM<br>
<b>To:</b> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<b>Cc:</b> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>; Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#3651536] - Re: </span><span lang="AR-SA" dir="RTL" style='font-size:10.5pt;font-family:"Arial",sans-serif'>مشترياتك</span><span lang="AR-SA" dir="RTL" style="font-size:10.5pt">
</span><span lang="AR-SA" dir="RTL" style='font-size:10.5pt;font-family:"Arial",sans-serif'>في</span><span lang="AR-SA" dir="RTL" style="font-size:10.5pt">
</span><span lang="AR-SA" dir="RTL" style='font-size:10.5pt;font-family:"Arial",sans-serif'>طريقها</span><span lang="AR-SA" dir="RTL" style="font-size:10.5pt">
</span><span lang="AR-SA" dir="RTL" style='font-size:10.5pt;font-family:"Arial",sans-serif'>إليك</span><span lang="AR-SA" dir="RTL" style="font-size:10.5pt">
</span><span dir="LTR"></span><span dir="LTR"></span><span style="font-size:10.5pt;font-family:-apple-system"><span dir="LTR"></span><span dir="LTR"></span>2105167163</span>
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<b><i><span style="font-size:13.5pt;color:indianred">External email sender, please take precaution.</span></i></b><span style="font-size:10.5pt;font-family:-apple-system">
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<div class="xxmsonormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,<br>
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<strong><span style="font-family:-apple-system">Remainder,</span></strong></b><br>
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 Problem Statement: Late Delivery IBA<br>
Order Date : Dec 5, 2021<br>
Order ID:  2105167163<br>
Tracking ID:  43874601982<br>
Pickup Reference: L124E93<br>
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Assistance Required: Need Urgent Delivery<br>
Issue Description: The items was picked for the customer at 13/12/2021 AD but till now not reached our warehouse.<br>
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Kindly check the matter and arrange the delivery on priority basis. <br>
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Best Regards,<br>
Ahmed Omer</span></div>
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<div class="xxmsonormal"><span style="font-size:10.5pt;font-family:-apple-system">On Wed, 22 Dec at 10:25 PM
<span class="xxseparator">, Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="xxmsonormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,</span></div>
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<div class="xxmsonormal"><span style="font-size:10.5pt;font-family:-apple-system"> Problem Statement: Late Delivery IBA
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<div class="xxmsonormal"><span style="font-size:10.5pt;font-family:-apple-system">Order Date : Dec 5, 2021</span></div>
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<div class="xxmsonormal"><span style="font-size:10.5pt;font-family:-apple-system">Order ID:  2105167163</span></div>
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<div class="xxmsonormal"><span style="font-size:10.5pt;font-family:-apple-system">Tracking ID:  43874601982<br>
Pickup Reference: L124E93</span></div>
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<div class="xxmsonormal"><span style="font-size:10.5pt;font-family:-apple-system">Assistance Required: Need Urgent Delivery</span></div>
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<div class="xxmsonormal"><span style="font-size:10.5pt;font-family:-apple-system">Issue Description: The items was picked for the customer at 13/12/2021 AD but till now not reached our warehouse.</span></div>
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<div class="xxmsonormal"><span style="font-size:10.5pt;font-family:-apple-system"> </span></div>
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<div class="xxmsonormal"><span style="font-size:10.5pt;font-family:-apple-system">Kindly check the matter and arrange the delivery on priority basis. </span></div>
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<div class="xxmsonormal"><span style="font-size:10.5pt;font-family:-apple-system">Best Regards,</span></div>
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<div class="xxmsonormal"><span style="font-size:10.5pt;font-family:-apple-system">Ahmed Omer</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system"><br>
</span><span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>3651536:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
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<span style="font-size:10.5pt;font-family:-apple-system"><br>
</span><span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>3651536:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
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 If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden.
 If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message,
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<a href="http://www.landmarkgroup.com" rel="noreferrer">www.landmarkgroup.com</a> </div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3651536