Subject: Ticket Assigned - Conversation with HASHIM
From: Home Box <[email-masked]>
To: [email-masked]
Date: Wed, 23 Feb 2022 12:59:39 +0000

Hi Ahmed Omer,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with HASHIM HASHIM                    Hi           04:07 PM, 23rd Feb                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           04:07 PM, 23rd Feb                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            04:07 PM, 23rd Feb                     HASHIM                    I require installation for my purchased furniture           04:09 PM, 23rd Feb                     HASHIM                    Thank you           04:09 PM, 23rd Feb                   New                   We are experiencing high volume of incoming messages. Please make sure you've described your query in detail. Please be sure to include your Order Number/Invoice number or details of the item you are inquiring about.            04:09 PM, 23rd Feb                   New                   If you have any pictures that you would like to share, please do that.            04:09 PM, 23rd Feb                   New                   We will respond to your query in just a few minutes. Please accept our apologies for the delay. Thank you for your patience           04:09 PM, 23rd Feb                     HASHIM                    I have already got my furniture to my home           04:10 PM, 23rd Feb                     HASHIM                             04:10 PM, 23rd Feb                     HASHIM                    This is the item           04:10 PM, 23rd Feb                     HASHIM                             04:11 PM, 23rd Feb                     HASHIM                    Waiting for reply           04:12 PM, 23rd Feb                   Ahmed                   Could you please share your order / invoice number so that I can assist you further?           04:15 PM, 23rd Feb                   Ahmed                   are you still connected ?           04:21 PM, 23rd Feb                     HASHIM                    Pk           04:26 PM, 23rd Feb                     HASHIM                    Ok           04:26 PM, 23rd Feb                     HASHIM                             04:27 PM, 23rd Feb                     HASHIM                    29002601586620220219           04:28 PM, 23rd Feb                     HASHIM                    Please check           04:28 PM, 23rd Feb                     HASHIM                    U still there.           04:33 PM, 23rd Feb                   Ahmed                   Kindly allow me few moments so I can check the details of the your order            04:38 PM, 23rd Feb                     HASHIM                    Ok           04:48 PM, 23rd Feb                   Ahmed                   kindly provide us with your email address and you active contact number.           04:49 PM, 23rd Feb                     HASHIM                    [email-masked]           04:49 PM, 23rd Feb                     HASHIM                    0508276845           04:49 PM, 23rd Feb                     HASHIM                    Please let me know when your people will come for the free installation . Thank you           04:54 PM, 23rd Feb                   Ahmed                   I've just checked the order. We've escalated your request to the concerned team. It does take some time for them to process and action this. Kindly bear with us. As soon as we get an update, I will provide you with the resolution.           04:58 PM, 23rd Feb                   Ahmed                   It was a pleasure to assist you, and have a nice day.             04:58 PM, 23rd Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3935743