Subject: Ticket Assigned - Conversation with きぼう
From: Home Box <[email-masked]>
To: [email-masked]
Date: Wed, 23 Feb 2022 12:09:17 +0000

Hi Ahmed Omer,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with きぼう きぼう                    Hi           03:36 PM, 23rd Feb                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           03:36 PM, 23rd Feb                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            03:36 PM, 23rd Feb                     きぼう                    I bought a shoe cabinet last year, and lost the assembly manual           03:37 PM, 23rd Feb                     きぼう                    I don't have the order number           03:38 PM, 23rd Feb                     きぼう                    can you check my number for the order ?  0585112221           03:38 PM, 23rd Feb                   New                   We are experiencing high volume of incoming messages. Please make sure you've described your query in detail. Please be sure to include your Order Number/Invoice number or details of the item you are inquiring about.            03:38 PM, 23rd Feb                   New                   If you have any pictures that you would like to share, please do that.            03:38 PM, 23rd Feb                   New                   We will respond to your query in just a few minutes. Please accept our apologies for the delay. Thank you for your patience           03:38 PM, 23rd Feb                   Ahmed                   Kindly allow me few moments so I can check the details of the your order            03:38 PM, 23rd Feb                   Ahmed                   Kindly confirm is this the item (Rome 2Doors Shoe Cabinet-Wenge-14pairs) which you are asking about it's manual ?           03:46 PM, 23rd Feb                     きぼう                    yes           03:46 PM, 23rd Feb                     きぼう                    or is it possible for someone to come and install it ?           03:47 PM, 23rd Feb                   Ahmed                   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern. We request you to please allow us some time so we can work on this and do the needful.           03:51 PM, 23rd Feb                   Ahmed                   kindly provide us with your email address so we can check and update on the order (29052103157720210917) issue by the email.           03:52 PM, 23rd Feb                   Ahmed                   are you still connected ?           03:56 PM, 23rd Feb                     きぼう                    yes           04:00 PM, 23rd Feb                     きぼう                    [email-masked]           04:00 PM, 23rd Feb                   Ahmed                   thank you for sharing your email address with us, we will update on this issue by your email ([email-masked]) as soon as possible.           04:02 PM, 23rd Feb                   Ahmed                   Is there anything else I can help you with ?            04:02 PM, 23rd Feb                     きぼう                    When should I expect for them to contact my email?           04:02 PM, 23rd Feb                   Ahmed                   I've just checked the order. We've escalated your request to the concerned team. It does take some time for them to process and action this. Kindly bear with us. As soon as we get an update, I will provide you with the resolution.           04:06 PM, 23rd Feb                   Ahmed                   It was a pleasure to assist you, and have a nice day.             04:08 PM, 23rd Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3935492