Subject: Ticket Assigned - Conversation with Afraz A. Khan
From: Home Box <[email-masked]>
To: [email-masked]
Date: Wed, 23 Feb 2022 11:55:30 +0000

Hi Ahmed Omer,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Afraz A. Khan Afraz A. Khan                    Hi Home box. I placed an order via noon and got this message today           03:32 PM, 23rd Feb                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           03:32 PM, 23rd Feb                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            03:32 PM, 23rd Feb                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           03:32 PM, 23rd Feb                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            03:32 PM, 23rd Feb                     Afraz A. Khan                             03:32 PM, 23rd Feb                   Ahmed                   Kindly allow me few moments so I can check the details of the your order            03:33 PM, 23rd Feb                     Afraz A. Khan                    Can you deliver this tomorrow 24/2/2022           03:33 PM, 23rd Feb                     Afraz A. Khan                    I am traveling on 26th cannot receive on mentioned date           03:34 PM, 23rd Feb                   Ahmed                   We apologize and thank you for your patience and understanding. Please a moment  to serve you  the fullest.           03:37 PM, 23rd Feb                   Ahmed                   We have checked and we would like to inform you that we can not reschedule you order (2904112199122020222) to the date ( 24/2/2022) as it's not possible.           03:40 PM, 23rd Feb                   Ahmed                   Is there anything else I can help you with ?            03:40 PM, 23rd Feb                     Afraz A. Khan                    Ok           03:40 PM, 23rd Feb                     Afraz A. Khan                    Yes           03:40 PM, 23rd Feb                     Afraz A. Khan                    Can you deliver after 7pm?           03:41 PM, 23rd Feb                     Afraz A. Khan                    I can receive on 1/3/2022 after 7pm           03:41 PM, 23rd Feb                     Afraz A. Khan                    If this is also not possible then please reschedule it to 2/3/2022. I can receive anytime on 2/3/2022           03:42 PM, 23rd Feb                   Ahmed                   We apologize and thank you for your patience and understanding. Please a moment  to serve you  the fullest.           03:48 PM, 23rd Feb                   Ahmed                   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern and rescheduling the order (2904112199122020222) delivery date.  We request you to please allow us some time so we can work on this and do the needful.           03:49 PM, 23rd Feb                   Ahmed                   kindly provide us with your email address so we can check and update by the email.           03:49 PM, 23rd Feb                     Afraz A. Khan                    Ok           03:49 PM, 23rd Feb                     Afraz A. Khan                    [email-masked]           03:50 PM, 23rd Feb                   Ahmed                   thank you for sharing your email address with us, we will update on this issue by your email ([email-masked]) as soon as possible.           03:55 PM, 23rd Feb                   Ahmed                   It has been my pleasure assisting you today. if you have any further questions or inquiries, please feel free to contact us again at any time. Thank you for chatting with us and we hope you have a wonderful day. Goodbye!           03:55 PM, 23rd Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3935412