Subject: Ticket Assigned - Conversation with Taha MK
From: Home Box <[email-masked]>
To: [email-masked]
Date: Wed, 23 Feb 2022 10:41:36 +0000

Hi Ahmed Omer,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Taha MK Taha MK                             02:11 PM, 23rd Feb                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           02:11 PM, 23rd Feb                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            02:11 PM, 23rd Feb                     Taha MK                             02:11 PM, 23rd Feb                   Ahmed                   Please provide us with more details about your inquiry so that we can provide the necessary assistance           02:12 PM, 23rd Feb                     Taha MK                    This products photos did not show there are screws visible on top?!           02:12 PM, 23rd Feb                     Taha MK                    The finishing is different           02:12 PM, 23rd Feb                     Taha MK                             02:12 PM, 23rd Feb                   Ahmed                   Could you please share your order number so that I can assist you further?           02:14 PM, 23rd Feb                     Taha MK                    Yes hold on           02:15 PM, 23rd Feb                     Taha MK                    9558202883           02:15 PM, 23rd Feb                   Ahmed                   Kindly allow me few moments so I can check the details of the your order            02:19 PM, 23rd Feb                   Ahmed                   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving the order (9558202883) concern.  We request you to please allow us some time so we can work on this and do the needful.           02:21 PM, 23rd Feb                   Ahmed                   Is there anything else I can help you with ?            02:21 PM, 23rd Feb                     Taha MK                    No but I don't want this product and I need to return it I am even willing to bring it back to your store           02:22 PM, 23rd Feb                   Ahmed                   We have checked and we would like to inform you that the item in non returnable we can send a team to check and replace the item with new one only.           02:27 PM, 23rd Feb                     Taha MK                    Okay replace it with the one where these screws aren't visible           02:29 PM, 23rd Feb                     Taha MK                    Also i am never buying from Home Box again.           02:29 PM, 23rd Feb                     Taha MK                    Lesson learnt           02:29 PM, 23rd Feb                     Taha MK                    That's 350 AED wasted           02:29 PM, 23rd Feb                   Ahmed                   We deeply apologize for the experience you went through, and we would like to inform you that this is not the experience we would like our customers to have with us and that we seek to develop our services to have the best shopping experience with us next time.           02:33 PM, 23rd Feb                   Ahmed                   I've just checked the order. We've escalated your request to the concerned team. It does take some time for them to process and action this. Kindly bear with us. As soon as we get an update, I will provide you with the resolution.           02:33 PM, 23rd Feb                   Ahmed                   Is there anything else I can help you with ?            02:33 PM, 23rd Feb                     Taha MK                    No           02:35 PM, 23rd Feb                   Ahmed                   It has been my pleasure assisting you today. if you have any further questions or inquiries, please feel free to contact us again at any time. Thank you for chatting with us and we hope you have a wonderful day. Goodbye!           02:41 PM, 23rd Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3935057