Subject: Ticket Assigned - Conversation with MichaelaScullion
From: Home Box <[email-masked]>
To: [email-masked]
Date: Wed, 23 Feb 2022 07:31:54 +0000

Hi Ahmed Omer,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with MichaelaScullion MichaelaScullion                    Can you check with my phone number           10:49 AM, 23rd Feb                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           10:49 AM, 23rd Feb                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            10:49 AM, 23rd Feb                     MichaelaScullion                    Replacement drawer           10:50 AM, 23rd Feb                   New                   We are experiencing high volume of incoming messages. Please make sure you've described your query in detail. Please be sure to include your Order Number/Invoice number or details of the item you are inquiring about.            10:51 AM, 23rd Feb                   New                   If you have any pictures that you would like to share, please do that.            10:51 AM, 23rd Feb                   New                   We will respond to your query in just a few minutes. Please accept our apologies for the delay. Thank you for your patience           10:51 AM, 23rd Feb                   Ahmed                   Kindly allow me few moments so I can check the details of the your order            10:52 AM, 23rd Feb                     MichaelaScullion                             10:52 AM, 23rd Feb                     MichaelaScullion                    I need a replacement           10:52 AM, 23rd Feb                   Ahmed                   Could you please share your order number so that I can assist you further?           10:58 AM, 23rd Feb                     MichaelaScullion                    I don’t have the order number I order 6 months ago           10:58 AM, 23rd Feb                     MichaelaScullion                    And the drawer has broke           10:58 AM, 23rd Feb                   Ahmed                   can share with us photo of the order invoice / receipt so we can check and be able to help you.           11:02 AM, 23rd Feb                     MichaelaScullion                    Sorry I don’t have the receipt           11:02 AM, 23rd Feb                     MichaelaScullion                    Can you check with my phone number my Order           11:03 AM, 23rd Feb                   Ahmed                   Kindly share with us the register phone number and email address.           11:11 AM, 23rd Feb                   Ahmed                   are you still connected ?           11:17 AM, 23rd Feb                     MichaelaScullion                    [email-masked]           11:17 AM, 23rd Feb                     MichaelaScullion                    0567901435           11:17 AM, 23rd Feb                   Ahmed                   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern. We request you to please allow us some time so we can work on this and do the needful.           11:25 AM, 23rd Feb                   Ahmed                   Is there anything else I can help you with ?            11:25 AM, 23rd Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3934133