Subject: Ticket Assigned - Conversation with Yasmeen
From: Home Box <[email-masked]>
To: [email-masked]
Date: Wed, 23 Feb 2022 06:04:49 +0000

Hi Ahmed Omer,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Yasmeen Yasmeen                    Hello           09:38 AM, 23rd Feb                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           09:38 AM, 23rd Feb                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            09:38 AM, 23rd Feb                     Yasmeen                    When can I come and collect my order!??           09:39 AM, 23rd Feb                   New                   We are experiencing high volume of incoming messages. Please make sure you've described your query in detail. Please be sure to include your Order Number/Invoice number or details of the item you are inquiring about.            09:40 AM, 23rd Feb                   New                   If you have any pictures that you would like to share, please do that.            09:40 AM, 23rd Feb                   New                   We will respond to your query in just a few minutes. Please accept our apologies for the delay. Thank you for your patience           09:40 AM, 23rd Feb                     Yasmeen                             09:40 AM, 23rd Feb                     Yasmeen                    Order number           09:41 AM, 23rd Feb                   Ahmed                   Kindly allow me few moments so I can check the details of the your order            09:45 AM, 23rd Feb                   Ahmed                   We have checked and we would like to inform you that your order (9558368343) is still not shipped to the store.           09:55 AM, 23rd Feb                   Ahmed                   I've just checked the order. We've escalated your request to the concerned team. It does take some time for them to process and action this. Kindly bear with us. As soon as we get an update, I will provide you with the resolution.           09:55 AM, 23rd Feb                   Ahmed                   Is there anything else I can help you with ?            09:55 AM, 23rd Feb                   Ahmed                   It has been my pleasure assisting you today. if you have any further questions or inquiries, please feel free to contact us again at any time. Thank you for chatting with us and we hope you have a wonderful day. Goodbye!           10:04 AM, 23rd Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3933695