Subject: Ticket Assigned - Conversation with ?
From: Home Box <[email-masked]>
To: [email-masked]
Date: Wed, 23 Feb 2022 05:44:53 +0000

Hi Ahmed Omer,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ? ?                    Hi there           09:17 AM, 23rd Feb                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           09:17 AM, 23rd Feb                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            09:17 AM, 23rd Feb                     ?                    I have requested for a vase return more than 10days ago           09:18 AM, 23rd Feb                     ?                    But Noone has yet come to collect           09:18 AM, 23rd Feb                   New                   We are experiencing high volume of incoming messages. Please make sure you've described your query in detail. Please be sure to include your Order Number/Invoice number or details of the item you are inquiring about.            09:19 AM, 23rd Feb                   New                   If you have any pictures that you would like to share, please do that.            09:19 AM, 23rd Feb                   New                   We will respond to your query in just a few minutes. Please accept our apologies for the delay. Thank you for your patience           09:19 AM, 23rd Feb                     ?                    I ordered it online nd I received a broken one.. I put a request for return same day.. But no response yet           09:20 AM, 23rd Feb                     ?                    This is 3rd time I m asking for it...           09:20 AM, 23rd Feb                     ?                    https://www.homeboxstores.com/ae/en/p/162485415           09:21 AM, 23rd Feb                     ?                    This was the vase           09:21 AM, 23rd Feb                     ?                    9557419375           09:21 AM, 23rd Feb                   Ahmed                   Kindly allow me few moments so I can check the details of the your order            09:26 AM, 23rd Feb                   Ahmed                   Kindly provide us with your active contact number so we can update the courier team.           09:31 AM, 23rd Feb                     ?                    0553530495           09:31 AM, 23rd Feb                   Ahmed                   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern. We request you to please allow us some time so we can work on this and do the needful.           09:37 AM, 23rd Feb                   Ahmed                   Is there anything else I can help you with ?            09:37 AM, 23rd Feb                     ?                    Nop just this one.. Hopefully I dnt have to ask for it again for the 4th time           09:38 AM, 23rd Feb                   Ahmed                   We will make sure to resolve the issue as soon as possible.           09:44 AM, 23rd Feb                   Ahmed                   It was a pleasure to assist you, and have a nice day.             09:44 AM, 23rd Feb                     ?                    Thanx           09:44 AM, 23rd Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3933650