Subject: Ticket Assigned - Conversation with Saleh Al Kaseri
From: Home Box <[email-masked]>
To: [email-masked]
Date: Wed, 23 Feb 2022 05:15:53 +0000

Hi Ahmed Omer,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Saleh Al Kaseri Saleh Al Kaseri                    Hi Good Morning           08:58 AM, 23rd Feb                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           08:58 AM, 23rd Feb                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            08:58 AM, 23rd Feb                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           08:58 AM, 23rd Feb                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            08:58 AM, 23rd Feb                     Saleh Al Kaseri                    Thank you, we'll notify you when your order  9558356563 for Era Wall Clock with Photo Fram...  is ready for collection from Home Box  Unit No B063 City Center Sharjah.           08:59 AM, 23rd Feb                     Saleh Al Kaseri                    Is my order is ready for collection ?           08:59 AM, 23rd Feb                   New                   We are experiencing high volume of incoming messages. Please make sure you've described your query in detail. Please be sure to include your Order Number/Invoice number or details of the item you are inquiring about.            09:00 AM, 23rd Feb                   New                   If you have any pictures that you would like to share, please do that.            09:00 AM, 23rd Feb                   New                   We will respond to your query in just a few minutes. Please accept our apologies for the delay. Thank you for your patience           09:00 AM, 23rd Feb                     Saleh Al Kaseri                    Order Number 9558356563           09:01 AM, 23rd Feb                   Ahmed                   Kindly allow me few moments so I can check the details of the your order            09:03 AM, 23rd Feb                   Ahmed                   We have checked and we would like to inform you that your order (9558356563) is stil not shipped to the store.           09:04 AM, 23rd Feb                   Ahmed                   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern. We request you to please allow us some time so we can work on this and do the needful.           09:04 AM, 23rd Feb                     Saleh Al Kaseri                    When I can expect to collect approx           09:04 AM, 23rd Feb                   Ahmed                   I've just checked the order. We've escalated your request to the concerned team at the store. It does take some time for them to process and action this. Kindly bear with us. As soon as we get an update, I will provide you with the resolution.           09:09 AM, 23rd Feb                     Saleh Al Kaseri                    Noted with thanks           09:10 AM, 23rd Feb                   Ahmed                   It was a pleasure to assist you, and have a nice day.             09:15 AM, 23rd Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3933587