Subject: Ticket Assigned - Conversation with Erwina Gabriel
From: Home Box <[email-masked]>
To: [email-masked]
Date: Tue, 22 Feb 2022 11:52:16 +0000

Hi Ahmed Omer,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Erwina Gabriel Erwina Gabriel                    Hi           03:04 PM, 22nd Feb                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           03:04 PM, 22nd Feb                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            03:04 PM, 22nd Feb                     Erwina Gabriel                             03:04 PM, 22nd Feb                     Erwina Gabriel                             03:04 PM, 22nd Feb                     Erwina Gabriel                    Where is my refund           03:04 PM, 22nd Feb                   New                   We are experiencing high volume of incoming messages. Please make sure you've described your query in detail. Please be sure to include your Order Number/Invoice number or details of the item you are inquiring about.            03:06 PM, 22nd Feb                   New                   If you have any pictures that you would like to share, please do that.            03:06 PM, 22nd Feb                   New                   We will respond to your query in just a few minutes. Please accept our apologies for the delay. Thank you for your patience           03:06 PM, 22nd Feb                   Ahmed                   Kindly allow me few moments so I can check the details of the your order            03:12 PM, 22nd Feb                     Erwina Gabriel                    Thanks           03:12 PM, 22nd Feb                   Ahmed                   We would like to inform you that your product will take 2 - 3 business days to reach our warehouse and it will take us 2 - 3 business days from the time we receive your return to conduct a quality check and issue your refund.  Once the refund is processed the amount you paid online will be refunded back to your original payment method within 7-14 working days.           03:16 PM, 22nd Feb                   Ahmed                   Is there anything else I can help you with ?            03:16 PM, 22nd Feb                     Erwina Gabriel                    The itema has been picked up weeks ago           03:17 PM, 22nd Feb                     Erwina Gabriel                    Hasn’t it reached your warehouse??           03:17 PM, 22nd Feb                   Ahmed                   as per the details of the order number (9557633048) has been placed on the date (14/02/2022) and the items has been collected on the date (16/02/2022), Kindly recheck and provide us with the correct order number.           03:35 PM, 22nd Feb                     Erwina Gabriel                    It was collected feb 16. Then it hasn’t reached your warehouse yet?           03:43 PM, 22nd Feb                     Erwina Gabriel                    That’s what im asking           03:43 PM, 22nd Feb                   Ahmed                   it has reached our warehouse and the item at the quality check, and we have share the issue with concerned team to resolve the issue and initiate the  order refund and we will update you as soon as possible.           03:48 PM, 22nd Feb                   Ahmed                   Is there anything else I can help you with ?            03:48 PM, 22nd Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3931559