Subject: Ticket Assigned - Conversation with Giselle
From: Home Box <[email-masked]>
To: [email-masked]
Date: Tue, 22 Feb 2022 11:03:49 +0000

Hi Ahmed Omer,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Giselle Giselle                    Hi           02:46 PM, 22nd Feb                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           02:46 PM, 22nd Feb                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            02:46 PM, 22nd Feb                     Giselle                    My order has been delivered already but the sliding door cabinet wasnt fix the guy said they will come back tomorrow           02:47 PM, 22nd Feb                     Giselle                    Pls let it them know i am available in the morning ONLY           02:47 PM, 22nd Feb                   New                   We are experiencing high volume of incoming messages. Please make sure you've described your query in detail. Please be sure to include your Order Number/Invoice number or details of the item you are inquiring about.            02:48 PM, 22nd Feb                   New                   If you have any pictures that you would like to share, please do that.            02:48 PM, 22nd Feb                   New                   We will respond to your query in just a few minutes. Please accept our apologies for the delay. Thank you for your patience           02:48 PM, 22nd Feb                     Giselle                             02:49 PM, 22nd Feb                   Ahmed                   We deeply apologize for the experience you went through, and we would like to inform you that this is not the experience we would like our customers to have with us and that we seek to develop our services to have the best shopping experience with us next time.           02:49 PM, 22nd Feb                     Giselle                    * File attached - 987d4e5297d83863ff9292d7.mp4 *             02:49 PM, 22nd Feb                   Ahmed                   Could you please share your order number so that I can assist you further?           02:50 PM, 22nd Feb                     Giselle                    9557729822           02:50 PM, 22nd Feb                   Ahmed                   Kindly allow me few moments so I can check the details of the your order            02:54 PM, 22nd Feb                   Ahmed                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             02:58 PM, 22nd Feb                   Ahmed                   It was a pleasure to assist you, and have a nice day.             03:03 PM, 22nd Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3931385