Subject: Ticket Assigned - Conversation with Ahmed
From: Home Box <[email-masked]>
To: [email-masked]
Date: Sun, 20 Feb 2022 13:30:00 +0000

Hi Ahmed Omer,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Ahmed Ahmed                    Hi           04:57 PM, 20th Feb                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           04:57 PM, 20th Feb                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            04:57 PM, 20th Feb                     Ahmed                    Good afternoon           04:58 PM, 20th Feb                     Ahmed                             04:58 PM, 20th Feb                     Ahmed                             04:59 PM, 20th Feb                   New                   We are experiencing high volume of incoming messages. Please make sure you've described your query in detail. Please be sure to include your Order Number/Invoice number or details of the item you are inquiring about.            04:59 PM, 20th Feb                   New                   If you have any pictures that you would like to share, please do that.            04:59 PM, 20th Feb                   New                   We will respond to your query in just a few minutes. Please accept our apologies for the delay. Thank you for your patience           04:59 PM, 20th Feb                     Ahmed                             05:00 PM, 20th Feb                     Ahmed                             05:01 PM, 20th Feb                     Ahmed                    I got this bed with some scratches, and unbalanced with sound           05:03 PM, 20th Feb                   Ahmed                   Could you please share your order number so that I can assist you further?           05:13 PM, 20th Feb                     Ahmed                             05:21 PM, 20th Feb                   Ahmed                   Kindly allow me few moments so I can check the details of the your order            05:22 PM, 20th Feb                   Ahmed                   We deeply apologize for the experience you went through, and we would like to inform you that this is not the experience we would like our customers to have with us and that we seek to develop our services to have the best shopping experience with us next time.           05:24 PM, 20th Feb                   Ahmed                   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern. We request you to please allow us some time so we can work on this and do the needful.           05:24 PM, 20th Feb                   Ahmed                   Is there anything else I can help you with ?            05:24 PM, 20th Feb                   Ahmed                   It was a pleasure to assist you, and have a nice day.           05:28 PM, 20th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3920883