Subject: Ticket Assigned - Conversation with K?
From: Home Box <[email-masked]>
To: [email-masked]
Date: Sun, 20 Feb 2022 09:53:05 +0000

Hi Ahmed Omer,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with K? K?                    Good afternoon           01:11 PM, 20th Feb                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           01:11 PM, 20th Feb                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            01:11 PM, 20th Feb                     K?                    Order number           01:12 PM, 20th Feb                     K?                    I received the full bed room set yesterday and i want to exchange or return the mattress           01:12 PM, 20th Feb                   New                   We are experiencing high volume of incoming messages. Please make sure you've described your query in detail. Please be sure to include your Order Number/Invoice number or details of the item you are inquiring about.            01:13 PM, 20th Feb                   New                   If you have any pictures that you would like to share, please do that.            01:13 PM, 20th Feb                   New                   We will respond to your query in just a few minutes. Please accept our apologies for the delay. Thank you for your patience           01:13 PM, 20th Feb                     K?                    I need a soft matress this one is so hard could not sleep on it           01:15 PM, 20th Feb                   Ahmed                   Kindly allow me few moments so I can check the details of the your order            01:20 PM, 20th Feb                     K?                    Ok           01:28 PM, 20th Feb                   Ahmed                   kindly provide us with your email address so we can check and update by the email.           01:29 PM, 20th Feb                     K?                    [email-masked]           01:32 PM, 20th Feb                   Ahmed                   thank you for sharing your email address with us, we will update on this issue with the order (9557342233) by your email ([email-masked]) as soon as possible.           01:41 PM, 20th Feb                   Ahmed                   Is there anything else I can help you with ?            01:41 PM, 20th Feb                     K?                    Am waiting for your update for mattress exchange           01:42 PM, 20th Feb                   Ahmed                   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern. We request you to please allow us some time so we can work on this and do the needful.           01:51 PM, 20th Feb                     K?                    Ok thank you           01:51 PM, 20th Feb                   Ahmed                   It was a pleasure to assist you, and have a nice day.             01:52 PM, 20th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3918628