Subject: Ticket Assigned - Conversation with Chaty
From: Home Box <[email-masked]>
To: [email-masked]
Date: Sun, 20 Feb 2022 07:48:43 +0000

Hi Ahmed Omer,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Chaty Chaty                    Good day           11:16 AM, 20th Feb                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           11:16 AM, 20th Feb                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            11:16 AM, 20th Feb                     Chaty                    I want to follow up about my order 9557612810           11:16 AM, 20th Feb                     Chaty                    I received incomplete ordee           11:17 AM, 20th Feb                     Chaty                    Order           11:17 AM, 20th Feb                     Chaty                    I did not received my dressee and book case           11:17 AM, 20th Feb                   New                   We are experiencing high volume of incoming messages. Please make sure you've described your query in detail. Please be sure to include your Order Number/Invoice number or details of the item you are inquiring about.            11:18 AM, 20th Feb                   New                   If you have any pictures that you would like to share, please do that.            11:18 AM, 20th Feb                   New                   We will respond to your query in just a few minutes. Please accept our apologies for the delay. Thank you for your patience           11:18 AM, 20th Feb                     Chaty                    I’ll wait           11:21 AM, 20th Feb                   Ahmed                   Kindly allow me few moments so I can check the details of the your order            11:29 AM, 20th Feb                   Ahmed                   Kindly confirm to us how many boxes have you received ?           11:31 AM, 20th Feb                     Chaty                    I received 1 big box           11:32 AM, 20th Feb                     Chaty                    And separate frames and 2 small tables           11:32 AM, 20th Feb                     Chaty                    I did not receive the dresser and book case           11:32 AM, 20th Feb                     Chaty                    Book case big shelf           11:33 AM, 20th Feb                   Ahmed                   We deeply apologize for the experience you went through, and we would like to inform you that this is not the experience we would like our customers to have with us and that we seek to develop our services to have the best shopping experience with us next time.           11:40 AM, 20th Feb                   Ahmed                   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern. We request you to please allow us some time so we can work on this and do the needful.           11:40 AM, 20th Feb                   Ahmed                   Is there anything else I can help you with ?            11:41 AM, 20th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3918087