Subject: Ticket Assigned - Conversation with Juwan
From: Home Box <[email-masked]>
To: [email-masked]
Date: Sat, 19 Feb 2022 12:52:31 +0000

Hi Ahmed Omer,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Juwan Juwan                    Still the same issue           04:17 PM, 19th Feb                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           04:17 PM, 19th Feb                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            04:17 PM, 19th Feb                     Juwan                             04:18 PM, 19th Feb                     Juwan                             04:18 PM, 19th Feb                     Juwan                             04:18 PM, 19th Feb                   New                   We are experiencing high volume of incoming messages. Please make sure you've described your query in detail. Please be sure to include your Order Number/Invoice number or details of the item you are inquiring about.            04:19 PM, 19th Feb                   New                   If you have any pictures that you would like to share, please do that.            04:19 PM, 19th Feb                   New                   We will respond to your query in just a few minutes. Please accept our apologies for the delay. Thank you for your patience           04:19 PM, 19th Feb                     Juwan                    Update pls           04:27 PM, 19th Feb                     Juwan                    You told me to try paying through your website           04:34 PM, 19th Feb                     Juwan                    And I did           04:34 PM, 19th Feb                     Juwan                    But its the same issue           04:34 PM, 19th Feb                     Juwan                    Please fix, its been 1 week already!           04:34 PM, 19th Feb                   Ahmed                   We apologize and thank you for your patience and understanding. Please a moment  to serve you  the fullest.           04:45 PM, 19th Feb                   Ahmed                   kindly provide us with your email address so we can check and update by the email.           04:46 PM, 19th Feb                     Juwan                    Again??           04:46 PM, 19th Feb                     Juwan                    [email-masked]           04:48 PM, 19th Feb                     Juwan                    Should i wait for Another WEEK?           04:48 PM, 19th Feb                   Ahmed                   We deeply apologize for the experience you went through, and we would like to inform you that this is not the experience we would like our customers to have with us and that we seek to develop our services to have the best shopping experience with us next time.           04:51 PM, 19th Feb                   Ahmed                   thank you for sharing your email address with us, we will update on this issue by your email ([email-masked]) as soon as possible.           04:51 PM, 19th Feb                   Ahmed                   It was a pleasure to assist you, and have a nice day.             04:51 PM, 19th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3915472