Subject: Ticket Assigned - Conversation with Ib
From: Home Box <[email-masked]>
To: [email-masked]
Date: Sat, 19 Feb 2022 12:50:44 +0000

Hi Ahmed Omer,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Ib Ib                    Hi           04:21 PM, 19th Feb                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           04:21 PM, 19th Feb                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            04:21 PM, 19th Feb                     Ib                    Order           04:21 PM, 19th Feb                     Ib                             04:21 PM, 19th Feb                   New                   We are experiencing high volume of incoming messages. Please make sure you've described your query in detail. Please be sure to include your Order Number/Invoice number or details of the item you are inquiring about.            04:23 PM, 19th Feb                   New                   If you have any pictures that you would like to share, please do that.            04:23 PM, 19th Feb                   New                   We will respond to your query in just a few minutes. Please accept our apologies for the delay. Thank you for your patience           04:23 PM, 19th Feb                   Ahmed                   Kindly allow me few moments so I can check the details of the your order            04:35 PM, 19th Feb                     Ib                    Ok           04:35 PM, 19th Feb                   Ahmed                   We have checked and we would like to inform you that the the item (Ornela Round Coffee Table) form the order (9558042999) will be delivered to you at the date (26/02/2022).           04:41 PM, 19th Feb                     Ib                    No before ?           04:41 PM, 19th Feb                   Ahmed                   As for the orders (9558212007 - 9558044014) we have escalated the issue to concerned team to check.           04:42 PM, 19th Feb                   Ahmed                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             04:42 PM, 19th Feb                     Ib                    Ok           04:42 PM, 19th Feb                   Ahmed                   and we will update you be the registered email address ([email-masked]).           04:42 PM, 19th Feb                     Ib                    Ok           04:42 PM, 19th Feb                   Ahmed                   It was a pleasure to assist you, and have a nice day.             04:50 PM, 19th Feb                     Ib                    Thx           04:50 PM, 19th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3915464