Subject: Ticket Assigned - Conversation with MHD
From: Home Box <[email-masked]>
To: [email-masked]
Date: Sat, 19 Feb 2022 12:02:01 +0000

Hi Ahmed Omer,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with MHD MHD                    Hi           03:14 PM, 19th Feb                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           03:14 PM, 19th Feb                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            03:14 PM, 19th Feb                     MHD                    I have bought a dinning set           03:14 PM, 19th Feb                     MHD                    This was last july           03:14 PM, 19th Feb                     MHD                    Now the chairs has some issue and need fixing           03:15 PM, 19th Feb                     MHD                    Any maintenance is available from side ??           03:15 PM, 19th Feb                   Ahmed                   Could you please share your order number so that I can assist you further?           03:15 PM, 19th Feb                     MHD                             03:16 PM, 19th Feb                   Ahmed                   Kindly allow me few moments so I can check the details of the your order            03:17 PM, 19th Feb                   Ahmed                   kindly provide with a photo of the item showing the issue  and you contact number and email address.           03:25 PM, 19th Feb                     MHD                             03:26 PM, 19th Feb                     MHD                    It is not totally damaged           03:26 PM, 19th Feb                     MHD                    But when you sear all chairs are very loose           03:26 PM, 19th Feb                     MHD                    It is swinging           03:26 PM, 19th Feb                     MHD                    It need just tightening and and to fix it hard           03:27 PM, 19th Feb                   Ahmed                   kindly provide us with your email address and contact number so we can check and update by the email.           03:32 PM, 19th Feb                     MHD                    [email-masked]           03:38 PM, 19th Feb                     MHD                    050 303 5087           03:38 PM, 19th Feb                   Ahmed                   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern. We request you to please allow us some time so we can work on this and do the needful.           03:45 PM, 19th Feb                   Ahmed                   thank you for sharing your email address with us, we will update on this issue by your email ([email-masked]) as soon as possible.           03:45 PM, 19th Feb                   Ahmed                   Is there anything else I can help you with ?            03:45 PM, 19th Feb                     MHD                    Many thanks for your understanding           03:46 PM, 19th Feb                     MHD                    Have a nice day           03:46 PM, 19th Feb                   Ahmed                   It has been my pleasure assisting you today. if you have any further questions or inquiries, please feel free to contact us again at any time. Thank you for chatting with us and we hope you have a wonderful day. Goodbye!           04:00 PM, 19th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3915222