Subject: Ticket Assigned - Conversation with Shawak
From: Home Box <[email-masked]>
To: [email-masked]
Date: Fri, 18 Feb 2022 13:12:35 +0000

Hi Ahmed Omer,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Shawak Shawak                    Good afternoon           04:15 PM, 18th Feb                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           04:15 PM, 18th Feb                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           04:15 PM, 18th Feb                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            04:15 PM, 18th Feb                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            04:15 PM, 18th Feb                     Shawak                    9557044676           04:15 PM, 18th Feb                     Shawak                    I have this order for console table , but they bring in with missing peaces and then they till me that they don’t have it , so can i know how i can return my money ?           04:17 PM, 18th Feb                   New                   We are experiencing high volume of incoming messages. Please make sure you've described your query in detail. Please be sure to include your Order Number/Invoice number or details of the item you are inquiring about.            04:17 PM, 18th Feb                   New                   If you have any pictures that you would like to share, please do that.            04:17 PM, 18th Feb                   New                   We will respond to your query in just a few minutes. Please accept our apologies for the delay. Thank you for your patience           04:17 PM, 18th Feb                   Ahmed                   Kindly allow me few moments so I can check the details of the your order            04:28 PM, 18th Feb                   Ahmed                   Kindly share with us the item name and photo so we can check and be able to assist you further.           04:30 PM, 18th Feb                   Ahmed                   Hi, I'm not getting a response from you. Are we still connected?           04:35 PM, 18th Feb                     Shawak                             04:36 PM, 18th Feb                   Ahmed                   We apologize and thank you for your patience and understanding. Please a moment  to serve you  the fullest.           04:44 PM, 18th Feb                   Ahmed                   Kidney share with us a photo from the item (Pandora Sideboard) which you have received showing the issue so we can check and be able to do the needful.           04:46 PM, 18th Feb                     Shawak                    Its the same i dont have it now because yesterday they came and take it           04:47 PM, 18th Feb                   Ahmed                   We deeply apologize for the experience you went through, and we would like to inform you that this is not the experience we would like our customers to have with us and that we seek to develop our services to have the best shopping experience with us next time.           05:01 PM, 18th Feb                   Ahmed                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             05:01 PM, 18th Feb                     Shawak                    Thank you so much, i will be waiting for your response           05:02 PM, 18th Feb                   Ahmed                   We will make sure to resolve the issue as soon as as possible and we will update you by the  registered email address ([email-masked]).           05:06 PM, 18th Feb                   Ahmed                   Is there anything else I can help you with ?            05:08 PM, 18th Feb                     Shawak                    Thank you           05:09 PM, 18th Feb                   Ahmed                   It was a pleasure to assist you, and have a nice day.             05:12 PM, 18th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3911497