Subject: Ticket Assigned - Conversation with Chel?
From: Home Box <[email-masked]>
To: [email-masked]
Date: Fri, 18 Feb 2022 13:11:46 +0000

Hi Ahmed Omer,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Chel? Chel?                    0556382591           04:17 PM, 18th Feb                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           04:17 PM, 18th Feb                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            04:17 PM, 18th Feb                   New                   We are experiencing high volume of incoming messages. Please make sure you've described your query in detail. Please be sure to include your Order Number/Invoice number or details of the item you are inquiring about.            04:19 PM, 18th Feb                   New                   If you have any pictures that you would like to share, please do that.            04:19 PM, 18th Feb                   New                   We will respond to your query in just a few minutes. Please accept our apologies for the delay. Thank you for your patience           04:19 PM, 18th Feb                   Ahmed                   Kindly allow me few moments so I can check the details of the your order            04:31 PM, 18th Feb                   Ahmed                   We apologize and thank you for your patience and understanding. Please a moment  to serve you  the fullest.           04:39 PM, 18th Feb                   Ahmed                   We have checked and we would like to inform you that the contact number for the order (9557659487) delivery is (556382591) which is same as the one shared with you few minuets ago.           04:41 PM, 18th Feb                   Ahmed                   Is there anything else I can help you with ?            04:41 PM, 18th Feb                     Chel?                    Correct           04:41 PM, 18th Feb                     Chel?                    I need my furniture to be delivered asap           04:41 PM, 18th Feb                     Chel?                             04:41 PM, 18th Feb                   Ahmed                   we will make sure to arrange your order (9557659487) delivery as soon as possible .           04:51 PM, 18th Feb                   Ahmed                   Is there anything else I can help you with ?            04:51 PM, 18th Feb                     Chel?                    Can u confirm date and time?           04:51 PM, 18th Feb                   Ahmed                   Kindly provide us with the day and time when you can be available so we can reschedule the date and time of the delivery accordingly.           04:58 PM, 18th Feb                     Chel?                    I am available anytime on Monday           04:58 PM, 18th Feb                   Ahmed                   we will update the delivery team to reschedule your order delivery to Monday 21/02/2022           05:08 PM, 18th Feb                   Ahmed                   Is there anything else I can help you with ?            05:08 PM, 18th Feb                     Chel?                    Thank u           05:08 PM, 18th Feb                   Ahmed                   It has been my pleasure assisting you today. if you have any further questions or inquiries, please feel free to contact us again at any time. Thank you for chatting with us and we hope you have a wonderful day. Goodbye!           05:10 PM, 18th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3911495