Subject: Ticket Assigned - Conversation with ?
From: Home Box <[email-masked]>
To: [email-masked]
Date: Fri, 18 Feb 2022 12:01:26 +0000

Hi Ahmed Omer,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ? ?                    Hi           03:18 PM, 18th Feb                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           03:18 PM, 18th Feb                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            03:18 PM, 18th Feb                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           03:18 PM, 18th Feb                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            03:18 PM, 18th Feb                     ?                             03:18 PM, 18th Feb                     ?                    I want to use tabby           03:18 PM, 18th Feb                   New                   We are experiencing high volume of incoming messages. Please make sure you've described your query in detail. Please be sure to include your Order Number/Invoice number or details of the item you are inquiring about.            03:20 PM, 18th Feb                   New                   If you have any pictures that you would like to share, please do that.            03:20 PM, 18th Feb                   New                   We will respond to your query in just a few minutes. Please accept our apologies for the delay. Thank you for your patience           03:20 PM, 18th Feb                     ?                    Order number  9558108906           03:20 PM, 18th Feb                   Ahmed                   Kindly allow me few moments so I can check the details of the your order            03:26 PM, 18th Feb                     ?                    I tried to do tabby but not sure if went through           03:26 PM, 18th Feb                     ?                    As it is error           03:26 PM, 18th Feb                     ?                             03:26 PM, 18th Feb                     ?                    But i have received email and sms           03:27 PM, 18th Feb                   Ahmed                   Please delete the application, restart the device, then install the application again. If the same problem recurs, please contact us again.           03:27 PM, 18th Feb                     ?                    Okay okay           03:28 PM, 18th Feb                     ?                    Tabby right?           03:28 PM, 18th Feb                     ?                    Same thing showing           03:31 PM, 18th Feb                   Ahmed                   Kindly delete the application, restart the device, then install the application again. If the same problem recurs, please contact us again and we will provide us with the needed assistance.           03:37 PM, 18th Feb                     ?                    I already did           03:37 PM, 18th Feb                     ?                    I did twice delete app and restart           03:42 PM, 18th Feb                     ?                    Still same issue           03:42 PM, 18th Feb                   Ahmed                   Kindly provide us with your registered email address and your device type and model so we can escalate the issue to our technical team to check and resolve the issue.           03:47 PM, 18th Feb                     ?                    [email-masked]           03:47 PM, 18th Feb                     ?                    Iphone XR           03:47 PM, 18th Feb                     ?                             03:48 PM, 18th Feb                   Ahmed                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             03:54 PM, 18th Feb                   Ahmed                   thank you for sharing your email address with us, we will update on this issue by your email ([email-masked]) as soon as possible.           03:54 PM, 18th Feb                   Ahmed                   Is there anything else I can help you with ?            03:54 PM, 18th Feb                     ?                    Thank you           03:57 PM, 18th Feb                     ?                    I will try to do on desktop           03:58 PM, 18th Feb                     ?                    But i am afraid it will duplicate           03:58 PM, 18th Feb                   Ahmed                   we will check your application issue with our technical team and we will update you as soon as possible.           04:00 PM, 18th Feb                   Ahmed                   It was a pleasure to assist you, and have a nice day.             04:00 PM, 18th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3911239