Subject: Ticket Assigned - Conversation with Keyur Patel
From: Home Box <[email-masked]>
To: [email-masked]
Date: Fri, 18 Feb 2022 08:19:08 +0000

Hi Ahmed Omer,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Keyur Patel Keyur Patel                    Hi, I purchased a mattress in December and after using for few times it was squeezed in middle n I raise a complaint in January. After 23 days it was replaced by new mattress. The new mattress was very poor quality and again it squeezed within a day. Plz find below picture for the same. And replaced it with good quality of mattress. Order no. 9517082137           12:07 PM, 18th Feb                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           12:07 PM, 18th Feb                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           12:07 PM, 18th Feb                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            12:07 PM, 18th Feb                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            12:07 PM, 18th Feb                     Keyur Patel                             12:08 PM, 18th Feb                     Keyur Patel                             12:08 PM, 18th Feb                     Keyur Patel                             12:08 PM, 18th Feb                     Keyur Patel                             12:08 PM, 18th Feb                   Ahmed                   Kindly allow me few moments so I can check the details of the your order            12:08 PM, 18th Feb                   Ahmed                   We deeply apologize for the experience you went through, and we would like to inform you that this is not the experience we would like our customers to have with us and that we seek to develop our services to have the best shopping experience with us next time.           12:10 PM, 18th Feb                   Ahmed                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             12:10 PM, 18th Feb                   Ahmed                   we will update on this issue by your email ([email-masked]) as soon as possible.           12:12 PM, 18th Feb                   Ahmed                   Is there anything else I can help you with ?            12:12 PM, 18th Feb                     Keyur Patel                    Plz correct the mail id           12:12 PM, 18th Feb                     Keyur Patel                    [email-masked]           12:12 PM, 18th Feb                     Keyur Patel                    That's it for now. Kindly expedite the matter. Last time it was taken too much time           12:13 PM, 18th Feb                     Keyur Patel                    Please let me know the complaint no so that it is easy for me to communicate further           12:14 PM, 18th Feb                   Ahmed                   thank you for sharing your email address with us, we will update on this issue by your email ([email-masked]) as soon as possible.           12:16 PM, 18th Feb                   Ahmed                   It has been my pleasure assisting you today. if you have any further questions or inquiries, please feel free to contact us again at any time. Thank you for chatting with us and we hope you have a wonderful day. Goodbye!           12:18 PM, 18th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3910609