Subject: Ticket Assigned - Conversation with Lexi
From: Home Box <[email-masked]>
To: [email-masked]
Date: Fri, 18 Feb 2022 06:09:06 +0000

Hi Ahmed Omer,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Lexi Lexi                    Hello am I able to talk to someone about delivery please           09:46 AM, 18th Feb                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           09:46 AM, 18th Feb                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            09:46 AM, 18th Feb                     Lexi                    Invoice 29054102732420220101 29054102732320220101           09:46 AM, 18th Feb                     Lexi                    Can I organise delivery and change address please           09:47 AM, 18th Feb                   New                   We are experiencing high volume of incoming messages. Please make sure you've described your query in detail. Please be sure to include your Order Number/Invoice number or details of the item you are inquiring about.            09:48 AM, 18th Feb                   New                   If you have any pictures that you would like to share, please do that.            09:48 AM, 18th Feb                   New                   We will respond to your query in just a few minutes. Please accept our apologies for the delay. Thank you for your patience           09:48 AM, 18th Feb                   Ahmed                   Kindly allow me few moments so I can check the details of the your order            09:50 AM, 18th Feb                     Lexi                    Great thanks           09:50 AM, 18th Feb                   Ahmed                   We have checked and we would like to inform you that the orders (29054102732420220101 - 29054102732320220101) areto be delivered at the date (26/02/2022) at the address (MARJAN ISLAND  APT 612 BLK A) kindly provide us with the new address and your email address.           09:55 AM, 18th Feb                     Lexi                    Yes we need this changed as we are moving.  We need delivery 26/02/22 but to Royal Breeze 5, apartment 406   [email-masked]           09:56 AM, 18th Feb                     Lexi                    Will the items be put up for us please?           09:56 AM, 18th Feb                   Ahmed                   We apologize and thank you for your patience and understanding. Please a moment  to serve you  the fullest.           09:59 AM, 18th Feb                   Ahmed                   we have shared the new address with the delivery team and you will updated on this issue by the email address ([email-masked]).           10:04 AM, 18th Feb                   Ahmed                   Is there anything else I can help you with ?            10:04 AM, 18th Feb                     Lexi                    Will they build the bed?           10:04 AM, 18th Feb                   Ahmed                   we will make sure to arrange the delivery and the item assembly as soon as possible.           10:06 AM, 18th Feb                   Ahmed                   Is there anything else I can help you with today ?            10:07 AM, 18th Feb                     Lexi                    Thank you           10:07 AM, 18th Feb                   Ahmed                   It has been my pleasure assisting you today. if you have any further questions or inquiries, please feel free to contact us again at any time. Thank you for chatting with us and we hope you have a wonderful day. Goodbye!           10:07 AM, 18th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3910336