Subject: Ticket Assigned - Conversation with Moon
From: Home Box <[email-masked]>
To: [email-masked]
Date: Thu, 17 Feb 2022 13:31:45 +0000

Hi Ahmed Omer,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Moon Moon                    Good afternoon I didn’t get my order and from 3 days someone call my that he cant bring my order in my area           05:15 PM, 17th Feb                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           05:15 PM, 17th Feb                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            05:15 PM, 17th Feb                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           05:15 PM, 17th Feb                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            05:15 PM, 17th Feb                   New                   We are experiencing high volume of incoming messages. Please make sure you've described your query in detail. Please be sure to include your Order Number/Invoice number or details of the item you are inquiring about.            05:17 PM, 17th Feb                   New                   If you have any pictures that you would like to share, please do that.            05:17 PM, 17th Feb                   New                   We will respond to your query in just a few minutes. Please accept our apologies for the delay. Thank you for your patience           05:17 PM, 17th Feb                     Moon                    9557331828)           05:17 PM, 17th Feb                   Ahmed                   Kindly allow me few moments so I can check the details of the your order            05:20 PM, 17th Feb                   Ahmed                   We apologize and thank you for your patience and understanding. Please a moment  to serve you  the fullest.           05:30 PM, 17th Feb                   Ahmed                   We deeply apologize for the experience you went through, and we would like to inform you that this is not the experience we would like our customers to have with us and that we seek to develop our services to have the best shopping experience with us next time.           05:30 PM, 17th Feb                   Ahmed                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             05:30 PM, 17th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3908379