Subject: Ticket Assigned - Conversation with B
From: Home Box <[email-masked]>
To: [email-masked]
Date: Thu, 17 Feb 2022 12:56:37 +0000

Hi Ahmed Omer,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with B B                    السلام عليكم           04:27 PM, 17th Feb                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           04:27 PM, 17th Feb                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            04:27 PM, 17th Feb                     B                    لوسمحتو اتواصل مع اي مدير عن التاخير           04:27 PM, 17th Feb                     B                    9556760632           04:27 PM, 17th Feb                     B                    كل اسبوع يصدروني الاسبوع الثاني           04:28 PM, 17th Feb                   New                   We are experiencing high volume of incoming messages. Please make sure you've described your query in detail. Please be sure to include your Order Number/Invoice number or details of the item you are inquiring about.            04:29 PM, 17th Feb                   New                   If you have any pictures that you would like to share, please do that.            04:29 PM, 17th Feb                   New                   We will respond to your query in just a few minutes. Please accept our apologies for the delay. Thank you for your patience           04:29 PM, 17th Feb                     B                             04:36 PM, 17th Feb                   Ahmed                   يرجى منحنا بعض الوقت لكي نتمكن من التحقق من تفاصيل الطلب            04:42 PM, 17th Feb                   Ahmed                   We deeply apologize for the experience you went through, and we would like to inform you that this is not the experience we would like our customers to have with us and that we seek to develop our services to have the best shopping experience with us next time.           04:54 PM, 17th Feb                   Ahmed                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             04:54 PM, 17th Feb                   Ahmed                   نقدم بالغ اعتذارنا على التجربة التي مررت بها , و نود اعلامك بان هذه ليست التجربة التي نود لعملائنا ان يحظوا بها معنا و باننا نسعى لتطوير خدماتنا لكي تحظى بأفضل تجربة تسوق معنا في المرة القادمة.           04:55 PM, 17th Feb                   Ahmed                   نعتذر بصدق عن أي إزعاج ، لقد أرسلنا استفسارك إلى الفريق المعني وسيتواصل معك أحد زملائنا في أسرع وقت  ممكن لمساعدتك في حل هذه المشكلة عبر البريد الالكتروني([email-masked]).  نطلب منك السماح لنا ببعض الوقت حتى نتمكن من العمل على ذلك والقيام بالمطلوب.           04:55 PM, 17th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3908219