Subject: Ticket Assigned - Conversation with Jonah
From: Home Box <[email-masked]>
To: [email-masked]
Date: Thu, 17 Feb 2022 12:40:42 +0000

Hi Ahmed Omer,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Jonah Jonah                    Hello, my order 9556781761 was scheduled on 9th February. It was cancelled stating incorrect address. We rescheduled this order  thrice, but every time we get the same answer. Today also it happened the same thing. I would like to know if there is any problem with your system?? How does it say incorrect address every time when I give correct address..This is really a serious matter..I have already mentioned my address as Al Dhafra region, Madinat Zayed, Abu Dhabi I am sharing my location with you... Kindly update me on this.           04:12 PM, 17th Feb                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           04:12 PM, 17th Feb                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            04:12 PM, 17th Feb                     Jonah                    https://maps.google.com/maps?q=23.6539768,53.6718633           04:12 PM, 17th Feb                   New                   We are experiencing high volume of incoming messages. Please make sure you've described your query in detail. Please be sure to include your Order Number/Invoice number or details of the item you are inquiring about.            04:14 PM, 17th Feb                   New                   If you have any pictures that you would like to share, please do that.            04:14 PM, 17th Feb                   New                   We will respond to your query in just a few minutes. Please accept our apologies for the delay. Thank you for your patience           04:14 PM, 17th Feb                   Ahmed                   Kindly allow me few moments so I can check the details of the your order            04:21 PM, 17th Feb                   Ahmed                   Kindly confirm to us your active contact number           04:23 PM, 17th Feb                     Jonah                    0502617068           04:24 PM, 17th Feb                   Ahmed                   thank you for confirming your contact number with us.           04:30 PM, 17th Feb                   Ahmed                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             04:30 PM, 17th Feb                     Jonah                    Appreciate your quick response... waiting to hear from you asap           04:31 PM, 17th Feb                     Jonah                    And to receive my order asap           04:31 PM, 17th Feb                   Ahmed                   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern. We request you to please allow us some time so we can work on this and do the needful.           04:39 PM, 17th Feb                   Ahmed                   It was a pleasure to assist you, and have a nice day.             04:40 PM, 17th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3908137