Subject: Ticket Assigned - Conversation with Perla
From: Home Box <[email-masked]>
To: [email-masked]
Date: Thu, 17 Feb 2022 12:39:21 +0000

Hi Ahmed Omer,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Perla New                   We are experiencing high volume of incoming messages. Please make sure you've described your query in detail. Please be sure to include your Order Number/Invoice number or details of the item you are inquiring about.            01:40 PM, 05th Feb                   New                   If you have any pictures that you would like to share, please do that.            01:40 PM, 05th Feb                   New                   We will respond to your query in just a few minutes. Please accept our apologies for the delay. Thank you for your patience           01:40 PM, 05th Feb                     Perla                    Hello           03:58 PM, 17th Feb                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           03:58 PM, 17th Feb                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            03:58 PM, 17th Feb                     Perla                    I had an order for 2 chairs  I received one refund for one chair  I’m still waiting for the refund for the second           03:59 PM, 17th Feb                   New                   We are experiencing high volume of incoming messages. Please make sure you've described your query in detail. Please be sure to include your Order Number/Invoice number or details of the item you are inquiring about.            04:00 PM, 17th Feb                   New                   If you have any pictures that you would like to share, please do that.            04:00 PM, 17th Feb                   New                   We will respond to your query in just a few minutes. Please accept our apologies for the delay. Thank you for your patience           04:00 PM, 17th Feb                     Perla                             04:01 PM, 17th Feb                     Perla                             04:01 PM, 17th Feb                     Perla                              04:02 PM, 17th Feb                     Perla                              04:03 PM, 17th Feb                   Ahmed                   Kindly allow me few moments so I can check the details of the your order            04:07 PM, 17th Feb                   Ahmed                   We deeply apologize for the experience you went through, and we would like to inform you that this is not the experience we would like our customers to have with us and that we seek to develop our services to have the best shopping experience with us next time.           04:10 PM, 17th Feb                   Ahmed                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you and to check and the return of second product and to process the refund once it's confirmed.             04:11 PM, 17th Feb                     Perla                              04:12 PM, 17th Feb                   Ahmed                   we will check the second item return as per the system one items only has returned once it's confirmed we will initiate the refund and resolve the issue and you will be updated on this regard via the registered email address ([email-masked]).           04:16 PM, 17th Feb                     Perla                              04:18 PM, 17th Feb                     Perla                              04:18 PM, 17th Feb                   Ahmed                   We understand that this will be really frustrating to you, as you have not received any update on your concerns. Please consider this as a rare example, rest assured that our team is working on your issue, and will get back to you as soon as possible.           04:28 PM, 17th Feb                   Ahmed                   It was a pleasure to assist you, and have a nice day.             04:38 PM, 17th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3908132