Subject: Ticket Assigned - Conversation with Jam
From: Home Box <[email-masked]>
To: [email-masked]
Date: Thu, 17 Feb 2022 08:34:48 +0000

Hi Ahmed Omer,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Jam Jam                    Hi           12:02 PM, 17th Feb                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           12:02 PM, 17th Feb                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            12:02 PM, 17th Feb                     Jam                             12:02 PM, 17th Feb                     Jam                    Please advise if the refund has been processed for this order           12:02 PM, 17th Feb                   New                   We are experiencing high volume of incoming messages. Please make sure you've described your query in detail. Please be sure to include your Order Number/Invoice number or details of the item you are inquiring about.            12:04 PM, 17th Feb                   New                   If you have any pictures that you would like to share, please do that.            12:04 PM, 17th Feb                   New                   We will respond to your query in just a few minutes. Please accept our apologies for the delay. Thank you for your patience           12:04 PM, 17th Feb                   Ahmed                   Kindly allow me few moments so I can check the details of the your order            12:11 PM, 17th Feb                     Jam                    Ok           12:13 PM, 17th Feb                     Jam                    Item has been collected since January 13           12:21 PM, 17th Feb                   Ahmed                   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern. We request you to please allow us some time so we can work on this and do the needful.           12:23 PM, 17th Feb                   Ahmed                   It was a pleasure to assist you, and have a nice day.             12:33 PM, 17th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3906953