Subject: Ticket Assigned - Conversation with Darina
From: Home Box <[email-masked]>
To: [email-masked]
Date: Thu, 17 Feb 2022 04:50:52 +0000

Hi Ahmed Omer,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Darina Darina                    I have made my complaint on 6th of February           08:41 AM, 17th Feb                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           08:41 AM, 17th Feb                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            08:41 AM, 17th Feb                     Darina                    It’s 17th today           08:41 AM, 17th Feb                     Darina                    Still I haven’t hear form anyone           08:42 AM, 17th Feb                     Darina                    Is this your standard customer service ????           08:42 AM, 17th Feb                   Ahmed                   Kindly allow me few moments so I can check the details of the your order            08:42 AM, 17th Feb                     Darina                             08:42 AM, 17th Feb                     Darina                    I got this message many times           08:42 AM, 17th Feb                     Darina                    If this your customer service for next products please come and take it back and return the money           08:43 AM, 17th Feb                     Darina                    All I have asked for was to replace a headboard which was faulty right since the beginning           08:43 AM, 17th Feb                   Ahmed                   We deeply apologize for the experience you went through, and we would like to inform you that this is not the experience we would like our customers to have with us and that we seek to develop our services to have the best shopping experience with us next time.           08:45 AM, 17th Feb                   Ahmed                   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern. We request you to please allow us some time so we can work on this and do the needful.           08:45 AM, 17th Feb                   Ahmed                   It was a pleasure to assist you, and have a nice day.             08:50 AM, 17th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3906146