Subject: Ticket Assigned - Conversation with Shafia
From: Home Box <[email-masked]>
To: [email-masked]
Date: Wed, 16 Feb 2022 13:42:56 +0000

Hi Ahmed Omer,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Shafia Shafia                    Hi I received my order           05:27 PM, 16th Feb                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           05:27 PM, 16th Feb                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           05:27 PM, 16th Feb                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            05:27 PM, 16th Feb                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            05:27 PM, 16th Feb                   Ahmed                   Could you please share your order number so that I can assist you further?           05:28 PM, 16th Feb                     Shafia                    https://www.homeboxstores.com/ae/en/my-account/order/9557660731?utm_source=hybris&utm_medium=email&utm_campaign=order_shipped_AE_en           05:28 PM, 16th Feb                     Shafia                    9557660731           05:30 PM, 16th Feb                   Ahmed                   We have checked and would like to inform you that the order No. (9557660731) has been delivered with the date (15/02/2022) we hope that the items you received has been to your liking.           05:30 PM, 16th Feb                     Shafia                    It's incomplete           05:30 PM, 16th Feb                     Shafia                    Luminarc 6-Piece Stackable Coffee Shop Mug - 250 ml           05:30 PM, 16th Feb                     Shafia                    I received only 1 cup instead of 6 pieces           05:31 PM, 16th Feb                   Ahmed                   Kindly allow me few moments so I can check the details of the your order            05:31 PM, 16th Feb                     Shafia                    Only one cup came instead of 6 cups           05:32 PM, 16th Feb                     Shafia                    Rest all the order is correct           05:32 PM, 16th Feb                   Ahmed                   can you please confirm o us how many boxes have you received ?           05:33 PM, 16th Feb                   Ahmed                   are you still connected with us ?            05:35 PM, 16th Feb                     Shafia                    3 piece of items           05:36 PM, 16th Feb                     Shafia                    2 mirrors and 1 box           05:36 PM, 16th Feb                     Shafia                             05:37 PM, 16th Feb                   Ahmed                   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern and you will updated on this issue through the registered email address ([email-masked]).  We request you to please allow us some time so we can work on this and do the needful.           05:38 PM, 16th Feb                     Shafia                             05:38 PM, 16th Feb                     Shafia                             05:38 PM, 16th Feb                   Ahmed                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this issue to check and do the needful.             05:39 PM, 16th Feb                   Ahmed                   Is there anything else I can help you with ?            05:40 PM, 16th Feb                   Ahmed                   It was a pleasure to assist you, and have a nice day.             05:42 PM, 16th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3903889