Subject: Ticket Assigned - Conversation with Aditi
From: Home Box <[email-masked]>
To: [email-masked]
Date: Wed, 16 Feb 2022 08:20:23 +0000

Hi Ahmed Omer,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Aditi Aditi                    Hi           11:56 AM, 16th Feb                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           11:56 AM, 16th Feb                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            11:56 AM, 16th Feb                     Aditi                    I wanted to check about the return policy           11:56 AM, 16th Feb                     Aditi                    There?           11:57 AM, 16th Feb                   New                   We are experiencing high volume of incoming messages. Please make sure you've described your query in detail. Please be sure to include your Order Number/Invoice number or details of the item you are inquiring about.            11:58 AM, 16th Feb                   New                   If you have any pictures that you would like to share, please do that.            11:58 AM, 16th Feb                   New                   We will respond to your query in just a few minutes. Please accept our apologies for the delay. Thank you for your patience           11:58 AM, 16th Feb                   Ahmed                   Hi this is Ahmed how can I help you today            12:00 PM, 16th Feb                     Aditi                    Hi just wanted to check           12:00 PM, 16th Feb                     Aditi                    Regarding the return policy           12:00 PM, 16th Feb                     Aditi                    We have got a sofa yesterday it was delivered           12:01 PM, 16th Feb                     Aditi                    Is there any way we can exchange it ?           12:01 PM, 16th Feb                   Ahmed                   Could you please share your order number so that I can assist you further?           12:01 PM, 16th Feb                     Aditi                    Which order number it was not ordered online           12:01 PM, 16th Feb                     Aditi                             12:02 PM, 16th Feb                     Aditi                    Just le me know the return policy           12:02 PM, 16th Feb                     Aditi                             12:03 PM, 16th Feb                     Aditi                    There,,??           12:04 PM, 16th Feb                   Ahmed                   We have checked and we would like to inform you that you can check our return policy by visiting the link (https://helpae.homeboxstores.com/en/support/solutions/folders/44001185948#)  as for the for the exchange request for the sofa may I now the reason for it ?           12:08 PM, 16th Feb                     Aditi                    Is there any number to call           12:08 PM, 16th Feb                     Aditi                    Quality color not as expected - this wasn’t on display in the store           12:09 PM, 16th Feb                   Ahmed                   kindly provide us with your email address so can check with the concerned and update by the email.           12:13 PM, 16th Feb                     Aditi                    [email-masked]           12:14 PM, 16th Feb                   Ahmed                   thank you for sharing your email address with us, we will update by the email on this regard as soon as possible.           12:18 PM, 16th Feb                   Ahmed                   Is there anything else I can help you with ?            12:18 PM, 16th Feb                     Aditi                    No thanks           12:18 PM, 16th Feb                   Ahmed                   It was a pleasure to assist you, and have a nice day.             12:19 PM, 16th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3901705