Subject: Ticket Assigned - Conversation with Dennis
From: Home Box <[email-masked]>
To: [email-masked]
Date: Wed, 16 Feb 2022 07:59:16 +0000

Hi Ahmed Omer,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Dennis Dennis                    Hello           11:05 AM, 16th Feb                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           11:05 AM, 16th Feb                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            11:05 AM, 16th Feb                   New                   We are experiencing high volume of incoming messages. Please make sure you've described your query in detail. Please be sure to include your Order Number/Invoice number or details of the item you are inquiring about.            11:07 AM, 16th Feb                   New                   If you have any pictures that you would like to share, please do that.            11:07 AM, 16th Feb                   New                   We will respond to your query in just a few minutes. Please accept our apologies for the delay. Thank you for your patience           11:07 AM, 16th Feb                     Dennis                    My Invoice 9556274376, is confirmed to deliver tomorrow between 14:00 - 18:00, this is the 4. try, don’t fail on it! Call the receptionist and not me!           11:07 AM, 16th Feb                   Ahmed                   Hi this is Ahmed how can I help you today            11:15 AM, 16th Feb                   Ahmed                   Kindly allow me few moments so I can check the details of the your order            11:16 AM, 16th Feb                   Ahmed                   We have checked and we would like to inform you that we will make sure to resolve the issue and arrange the delivery as soon as possible.           11:22 AM, 16th Feb                     Dennis                    Call this number at delivery           11:23 AM, 16th Feb                   Ahmed                   kindly provide us with your email address so we update with delivery details via your email.           11:24 AM, 16th Feb                     Dennis                    [email-masked]           11:24 AM, 16th Feb                     Dennis                    Yesterday You gave me the number of the driver: 0506921681. this guy should not deliver my order! I contacted him but he didn’t respond and didn’t deliver, this is a very bad service           11:26 AM, 16th Feb                   Ahmed                   We deeply apologize for the experience you went through, and we would like to inform you that this is not the experience we would like our customers to have with us and that we seek to develop our services to have the best shopping experience with us next time.           11:32 AM, 16th Feb                   Ahmed                   we will make sure to resolve the issue and update us via  the email address ([email-masked]) as soon as possible.           11:33 AM, 16th Feb                   Ahmed                   Is there anything else I can help you with ?            11:33 AM, 16th Feb                     Dennis                    I doubt that it will be a next time.           11:33 AM, 16th Feb                     Dennis                    Yes call the receptionist           11:33 AM, 16th Feb                   Ahmed                   We have checked and we would like to inform you that the delivery team has informed us that the order has been rescheduled to be delivered by 17/02/2022 at 2 pm.           11:41 AM, 16th Feb                     Dennis                    That was not my request           11:42 AM, 16th Feb                   Ahmed                   as for your request we has confirmed with the delivery team to change the delivery agent and contact the receptionist by the number (+971554018455) to arrange the delivery .           11:49 AM, 16th Feb                     Dennis                    Thank you           11:49 AM, 16th Feb                   Ahmed                   It was a pleasure to assist you, and have a nice day.             11:58 AM, 16th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3901556