Subject: Ticket Assigned - Conversation with Sophie
From: Home Box <[email-masked]>
To: [email-masked]
Date: Wed, 16 Feb 2022 07:51:13 +0000

Hi Ahmed Omer,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Sophie Sophie                    Hello, I placed an order on 22nd Jan, which was later cancelled. Order no: 9555197718 The 1234 aed is still holding in my bank account. Please can you cancel it           11:16 AM, 16th Feb                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           11:16 AM, 16th Feb                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           11:16 AM, 16th Feb                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            11:16 AM, 16th Feb                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            11:16 AM, 16th Feb                   New                   We are experiencing high volume of incoming messages. Please make sure you've described your query in detail. Please be sure to include your Order Number/Invoice number or details of the item you are inquiring about.            11:18 AM, 16th Feb                   New                   If you have any pictures that you would like to share, please do that.            11:18 AM, 16th Feb                   New                   We will respond to your query in just a few minutes. Please accept our apologies for the delay. Thank you for your patience           11:18 AM, 16th Feb                   Ahmed                   Hi this is Ahmed how can I help you today            11:24 AM, 16th Feb                   Ahmed                   Kindly allow me few moments so I can check the details of the your order            11:24 AM, 16th Feb                     Sophie                    Thank you           11:25 AM, 16th Feb                   Ahmed                   We have checked and we would like to inform you that the order number (9555197718) has been cancelled on the date (25/01/2022) and the amount (AED1,234.00) has been refunded back to your bank account.           11:26 AM, 16th Feb                     Sophie                    Then why is it still holding in my account?           11:27 AM, 16th Feb                     Sophie                    Are there any other orders pending under my name?           11:27 AM, 16th Feb                   Ahmed                   As per our system the amount has return to you back account successfully, Kindly check with you back to confirm the amount refund.           11:35 AM, 16th Feb                   Ahmed                   Is there anything else I can help you with ?            11:35 AM, 16th Feb                     Sophie                    I have checked with them, they told me it's holding with you           11:36 AM, 16th Feb                   Ahmed                   kindly provide us with your email address so we can check the issue with the concerned team and to update you by email on this regard.           11:42 AM, 16th Feb                     Sophie                    Thank you           11:43 AM, 16th Feb                     Sophie                    [email-masked]           11:43 AM, 16th Feb                   Ahmed                   thank you for sharing your email address we will make sure to update on this issue as soon as possible.           11:50 AM, 16th Feb                   Ahmed                   It was a pleasure to assist you, and have a nice day.             11:50 AM, 16th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3901508