Subject: Ticket Assigned - Conversation with Shruthi Prakash
From: Home Box <[email-masked]>
To: [email-masked]
Date: Wed, 16 Feb 2022 07:19:40 +0000

Hi Ahmed Omer,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Shruthi Prakash Shruthi Prakash                    Hi           10:36 AM, 16th Feb                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           10:36 AM, 16th Feb                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            10:36 AM, 16th Feb                     Shruthi Prakash                    Want to place an order with installment option           10:36 AM, 16th Feb                   New                   We are experiencing high volume of incoming messages. Please make sure you've described your query in detail. Please be sure to include your Order Number/Invoice number or details of the item you are inquiring about.            10:38 AM, 16th Feb                   New                   If you have any pictures that you would like to share, please do that.            10:38 AM, 16th Feb                   New                   We will respond to your query in just a few minutes. Please accept our apologies for the delay. Thank you for your patience           10:38 AM, 16th Feb                     Shruthi Prakash                    Ok           10:38 AM, 16th Feb                     Shruthi Prakash                    Unable to place the order           10:39 AM, 16th Feb                   Ahmed                   Hi this is Ahmed how can I help you today            10:39 AM, 16th Feb                     Shruthi Prakash                    I am trying to place an order through your app since day before           10:39 AM, 16th Feb                     Shruthi Prakash                    I tried using tabby for installments           10:39 AM, 16th Feb                     Shruthi Prakash                             10:39 AM, 16th Feb                     Shruthi Prakash                    This was the error message.           10:40 AM, 16th Feb                     Shruthi Prakash                    One of your executives asked me to contact tabby and I did. Tabby asked me to deal it with you. This is unacceptable           10:40 AM, 16th Feb                     Shruthi Prakash                    I want to place an order with installments. Kindly assist at the earliest           10:40 AM, 16th Feb                   Ahmed                   kindly provide us with photo or name of the items your trying to order so we can check and be able to assist accordingly           10:41 AM, 16th Feb                     Shruthi Prakash                    Okay           10:43 AM, 16th Feb                     Shruthi Prakash                             10:44 AM, 16th Feb                     Shruthi Prakash                             10:44 AM, 16th Feb                     Shruthi Prakash                             10:44 AM, 16th Feb                     Shruthi Prakash                             10:44 AM, 16th Feb                     Shruthi Prakash                    13 items in total           10:44 AM, 16th Feb                   Ahmed                   Kindly provide us with you email address so we can check the issue with our technical team and update you via your email on this regard.           10:53 AM, 16th Feb                     Shruthi Prakash                    [email-masked]           10:54 AM, 16th Feb                   Ahmed                   Thank you for sharing your email address with us.           10:57 AM, 16th Feb                   Ahmed                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             10:57 AM, 16th Feb                     Shruthi Prakash                    Okay thank you           10:57 AM, 16th Feb                   Ahmed                   and we will update you on this matter via your email.           10:57 AM, 16th Feb                   Ahmed                   Is there anything else I can help you with ?            10:57 AM, 16th Feb                     Shruthi Prakash                    I would like to place the order today . So if your team can call me and assist me. It would be appreciated           10:57 AM, 16th Feb                     Shruthi Prakash                    This is if           10:57 AM, 16th Feb                     Shruthi Prakash                    It           10:57 AM, 16th Feb                   Ahmed                   Kindly provide us with your email address so we can provide you with all the steps to how to create an order with us and all the needed to know details.           11:02 AM, 16th Feb                     Shruthi Prakash                    [email-masked]           11:02 AM, 16th Feb                   Ahmed                   thank you for sharing your email address with us we will update you with all required details via the email ([email-masked]).           11:11 AM, 16th Feb                   Ahmed                   Is there anything else I can help you with ?            11:11 AM, 16th Feb                   Ahmed                   It was a pleasure to assist you, and have a nice day.             11:18 AM, 16th Feb                     Shruthi Prakash                    Thanks           11:19 AM, 16th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3900901