Subject: Ticket Assigned - Conversation with Manish
From: Home Box <[email-masked]>
To: [email-masked]
Date: Wed, 16 Feb 2022 07:14:56 +0000

Hi Ahmed Omer,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Manish Manish                    Hello           10:38 AM, 16th Feb                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           10:38 AM, 16th Feb                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            10:38 AM, 16th Feb                     Manish                    Order no 9556795041           10:39 AM, 16th Feb                     Manish                    I think the household items are out for delivery           10:39 AM, 16th Feb                     Manish                    Since am not home can you ask the delivery team to leave the items with the security at the reception           10:39 AM, 16th Feb                     Manish                             10:40 AM, 16th Feb                     Manish                    This is the teaching no and the executive name           10:40 AM, 16th Feb                   New                   We are experiencing high volume of incoming messages. Please make sure you've described your query in detail. Please be sure to include your Order Number/Invoice number or details of the item you are inquiring about.            10:40 AM, 16th Feb                   New                   If you have any pictures that you would like to share, please do that.            10:40 AM, 16th Feb                   New                   We will respond to your query in just a few minutes. Please accept our apologies for the delay. Thank you for your patience           10:40 AM, 16th Feb                   Ahmed                   Hi this is Ahmed how can I help you today            10:48 AM, 16th Feb                     Manish                    This is the tracking no           10:48 AM, 16th Feb                   Ahmed                   Kindly allow me few moments so I can check the details of the your order            10:48 AM, 16th Feb                     Manish                    Order no 9556795041           10:49 AM, 16th Feb                     Manish                    I think the household items are out for delivery           10:49 AM, 16th Feb                     Manish                    Since am not home can you ask the delivery team to leave the items with the security at the reception           10:49 AM, 16th Feb                     Manish                             10:49 AM, 16th Feb                     Manish                    This is the tracking no           10:49 AM, 16th Feb                   Ahmed                   We have checked and we would like to inform you that the order 9556795041 is at the moment is out for with the delivery team and we will arrange the delivery as soon as possible and you can track the order by using the tracking number (FP020722001793) via the link (https://bit.ly/30I4Db0).           10:51 AM, 16th Feb                   Ahmed                   Is there anything else I can help you with ?            10:54 AM, 16th Feb                     Manish                    Yes ask them to drop the items at the reception with the security since am not home           10:57 AM, 16th Feb                     Manish                    Or ask them to call me on 0588849747           10:58 AM, 16th Feb                   Ahmed                   we will share the contact number (0588849747) and your request to drop the the order with your home address security, as per your request.           11:04 AM, 16th Feb                     Manish                    Thanks           11:04 AM, 16th Feb                   Ahmed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:14 AM, 16th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3900881