Subject: Ticket Assigned - Conversation with VH
From: Home Box <[email-masked]>
To: [email-masked]
Date: Tue, 15 Feb 2022 13:42:09 +0000

Hi Ahmed Omer,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with VH VH                             05:20 PM, 15th Feb                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           05:20 PM, 15th Feb                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            05:20 PM, 15th Feb                   New                   We are experiencing high volume of incoming messages. Please make sure you've described your query in detail. Please be sure to include your Order Number/Invoice number or details of the item you are inquiring about.            05:22 PM, 15th Feb                   New                   If you have any pictures that you would like to share, please do that.            05:22 PM, 15th Feb                   New                   We will respond to your query in just a few minutes. Please accept our apologies for the delay. Thank you for your patience           05:22 PM, 15th Feb                   Ahmed                   Hi this is Ahmed how can I help you today            05:22 PM, 15th Feb                     VH                    Hi Ahmes           05:23 PM, 15th Feb                     VH                    Ahmed           05:23 PM, 15th Feb                     VH                    I bought a bed from home box on 30/12/2019.Now it broken a little bit.You guys can fix it?           05:24 PM, 15th Feb                     VH                    One of the ply is broken.Will you guys service it?If so what will be cost for the same?           05:26 PM, 15th Feb                   Ahmed                   can you provide us with the order number / invoice number and some photos for the product so we can check and be able to assist you further           05:28 PM, 15th Feb                     VH                    * File attached - 0ca6412e9b592c17094e6ed9.mp4 *             05:31 PM, 15th Feb                     VH                             05:33 PM, 15th Feb                     VH                             05:33 PM, 15th Feb                   Ahmed                   Kindly provide us with you email address so we can check the issue with the conacred team and update on this regard through the email.           05:35 PM, 15th Feb                     VH                    [email-masked]           05:37 PM, 15th Feb                   Ahmed                   thank you for share the email address with us we have escalated the issue to concerned team to check the product details and the attached photo and video and we will update you on this issue via the email address ([email-masked]), as soon as possible.           05:39 PM, 15th Feb                   Ahmed                   Is there anything else I can help you with ?            05:40 PM, 15th Feb                     VH                    No thankyou so much Have a nice day           05:40 PM, 15th Feb                   Ahmed                   It was a pleasure to assist you, have a nice day and stay safe.             05:40 PM, 15th Feb                     VH                    Thankyou           05:41 PM, 15th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3897135