Subject: Ticket Assigned - Conversation with Ellen
From: Home Box <[email-masked]>
To: [email-masked]
Date: Tue, 15 Feb 2022 13:26:45 +0000

Hi Ahmed Omer,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Ellen Ellen                    Hello           05:00 PM, 15th Feb                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           05:00 PM, 15th Feb                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            05:00 PM, 15th Feb                     Ellen                    Untill what time the delivery           05:00 PM, 15th Feb                     Ellen                    Untill now I didn’t recieve any call           05:01 PM, 15th Feb                     Ellen                    Can you check for me who’s the person will be deliver my order?           05:01 PM, 15th Feb                   New                   We are experiencing high volume of incoming messages. Please make sure you've described your query in detail. Please be sure to include your Order Number/Invoice number or details of the item you are inquiring about.            05:02 PM, 15th Feb                   New                   If you have any pictures that you would like to share, please do that.            05:02 PM, 15th Feb                   New                   We will respond to your query in just a few minutes. Please accept our apologies for the delay. Thank you for your patience           05:02 PM, 15th Feb                     Ellen                    Please           05:02 PM, 15th Feb                   Ahmed                   Hi this is Ahmed how can I help you today            05:07 PM, 15th Feb                     Ellen                    Please check my order please           05:08 PM, 15th Feb                     Ellen                    Untill now I didn’t recieve           05:08 PM, 15th Feb                     Ellen                    I recieve a msg out for delivery           05:08 PM, 15th Feb                   Ahmed                   Kindly allow me few moments so I can check the details of the your order            05:12 PM, 15th Feb                     Ellen                    Okey           05:12 PM, 15th Feb                   Ahmed                   Kindly provide us with your contact number and your full address so we can check with the courier team and resolve the issue as soon as possible.           05:13 PM, 15th Feb                     Ellen                    0547138676 Al satwa dubai, al tayer building           05:14 PM, 15th Feb                   Ahmed                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you and arrange the delivery as soon as we can.             05:15 PM, 15th Feb                   Ahmed                   Is there anything else I can help you with ?            05:16 PM, 15th Feb                     Ellen                    Please           05:16 PM, 15th Feb                     Ellen                    Only that           05:16 PM, 15th Feb                   Ahmed                   will make sure to resolve the late delivery issue of your order and we will update you on this regard via your registered email address ([email-masked]).           05:18 PM, 15th Feb                     Ellen                    Please           05:19 PM, 15th Feb                     Ellen                    I will recieve today           05:19 PM, 15th Feb                     Ellen                    Because tomorrow I have work           05:19 PM, 15th Feb                     Ellen                    I’m waiting today           05:19 PM, 15th Feb                   Ahmed                   we will make sure resolve your issue and arrange the deliver as soon as we can.           05:20 PM, 15th Feb                   Ahmed                   Is there anything else I can help you with today ?            05:20 PM, 15th Feb                   Ahmed                   It was a pleasure to assist you, and have a nice day.             05:25 PM, 15th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3897057