Subject: Ticket Assigned - Conversation with RJ unit
From: Home Box <[email-masked]>
To: [email-masked]
Date: Tue, 15 Feb 2022 12:47:22 +0000

Hi Ahmed Omer,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with RJ unit RJ unit                    Still no one come for collection           04:35 PM, 15th Feb                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           04:35 PM, 15th Feb                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            04:35 PM, 15th Feb                   Ahmed                   Hi this is Ahmed how can I help you today            04:36 PM, 15th Feb                     RJ unit                    This is my third time I am writing    My order is 9555690894           04:38 PM, 15th Feb                     RJ unit                    I need to return unicorn comforter but still no one come to collect it           04:39 PM, 15th Feb                   Ahmed                   Kindly allow me few moments so I can check the details of the your order            04:41 PM, 15th Feb                     RJ unit                    Ok           04:41 PM, 15th Feb                   Ahmed                   We deeply apologize for the experience you went through, and we would like to inform you that this is not the experience we would like our customers to have with us and that we seek to develop our services to have the best shopping experience with us next time.           04:42 PM, 15th Feb                   Ahmed                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             04:42 PM, 15th Feb                     RJ unit                    Ok thanks           04:43 PM, 15th Feb                   Ahmed                   It was a pleasure to assist you, and have a nice day.             04:46 PM, 15th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3896813