Subject: Ticket Assigned - Conversation with Custom Marine
From: Home Box <[email-masked]>
To: [email-masked]
Date: Tue, 15 Feb 2022 12:39:10 +0000

Hi Ahmed Omer,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Custom Marine Custom Marine                    hi           04:06 PM, 15th Feb                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           04:06 PM, 15th Feb                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            04:06 PM, 15th Feb                   Ahmed                   Hi this is Ahmed how can I help you today            04:06 PM, 15th Feb                     Custom Marine                    i want to follow up my return request           04:06 PM, 15th Feb                     Custom Marine                    since Feb 4           04:06 PM, 15th Feb                     Custom Marine                    there is no one collected my return!           04:06 PM, 15th Feb                     Custom Marine                    return 1002055514 for order 9556250989           04:07 PM, 15th Feb                     Custom Marine                    i have called many times and send an email many times           04:07 PM, 15th Feb                     Custom Marine                    until now nothing has happended           04:07 PM, 15th Feb                     Custom Marine                    ??????           04:11 PM, 15th Feb                     Custom Marine                    ????           04:11 PM, 15th Feb                     Custom Marine                    ????           04:11 PM, 15th Feb                   Ahmed                   Kindly allow me few moments so I can check the details of the your order            04:12 PM, 15th Feb                   Ahmed                   We have checked and we would like to inform you that a new return request has been create to collect the product and you can track it using the tracking number (RP021522002175) via the website (https://bit.ly/30I4Db0) and we will make sure to arrange the item collection as soon as possible.           04:15 PM, 15th Feb                   Ahmed                   Is there anything else I can help you with ?            04:15 PM, 15th Feb                     Custom Marine                    what is the tracking number?           04:16 PM, 15th Feb                   Ahmed                   this tracking number (RP021522002175) is the code used on our courier team website to track your item collection status.           04:22 PM, 15th Feb                     Custom Marine                    this is not complete tracking number!           04:23 PM, 15th Feb                   Ahmed                   kindly try once more using the number (RP021522002175) via the link (https://bit.ly/30I4Db0) and make sure to delete all the blank spaces if any.           04:29 PM, 15th Feb                   Ahmed                   are you still connected with us ?            04:35 PM, 15th Feb                   Ahmed                   As there is no response I will be stepping away from this chat. If there is anything I can assist you with, feel free to get in touch by replying to this message at any time.  Thank you.            04:38 PM, 15th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3896740